Amazon Connect Developer
Apscareerportal
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Amazon Connect Developer
Baltimore, Maryland
Position Overview
We are seeking a Senior Amazon Connect Developer with strong experience designing, developing, integrating, and supporting enterprise contact-center solutions using Amazon Connect and AWS cloud services. The successful candidate will have hands-on experience with Amazon Connect, IVR, ACD, call routing, skill-based routing, messaging, conversational technologies, AWS Lambda, Amazon Lex, Kinesis, DynamoDB, EventBridge, and other AWS services. This role is expected to be onsite 5 days a week.
Interview:In-person interview required
Key Responsibilities
- Design, develop, configure, and support Amazon Connect contact-center solutions.
- Develop and maintain call flows, contact flows, IVR solutions, routing strategies, and customer interaction workflows.
- Design and implement Automatic Call Distribution (ACD) functionality.
- Implement skill-based routing and advanced call-routing strategies.
- Develop and support live-chat and messaging capabilities.
- Translate business and technical requirements into Amazon Connect solutions.
- Conduct requirements-gathering sessions with business and technical stakeholders.
- Review, analyze, and document contact-center requirements and workflows.
- Develop process-flow diagrams and technical documentation for contact-center solutions.
- Integrate Amazon Connect with other AWS services and enterprise applications.
- Develop serverless components using AWS Lambda with Node.js, Python, and/or Java.
- Develop conversational solutions using Amazon Lex and related natural-language processing capabilities.
- Implement data streaming and analytics solutions using Amazon Kinesis Streams.
- Work with AWS Glue for data processing and integration.
- Configure and support AWS VPC-based solutions.
- Develop event-driven integrations using Amazon SNS and Amazon EventBridge.
- Work with AWS AppSync for application and API integrations.
- Support data delivery and streaming using Amazon Kinesis Data Firehose.
- Work with DynamoDB and DynamoDB Streams for application data and event processing.
- Utilize AWS services such as Service Catalog and Kinesis Data Analytics as required.
Required Qualifications
- Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field.
- 7+ years of experience working with large-scale enterprise frameworks and application environments.
- 7+ years of experience with AWS Cloud technologies.
- 3+ years of hands-on experience with Amazon Connect.
- 3+ years of development experience using Node.js, Python, and/or Java.
- 3+ years of experience with call-routing and messaging technologies.
- Hands-on experience with IVR and ACD solutions.
- Experience with skill-based routing.
- Experience developing or supporting live-chat solutions.
- Experience with AWS Lambda.
- Experience with Amazon Lex and conversational bot/NLP technologies.
- Experience with Amazon Kinesis Streams.
- Experience with AWS Glue.
- Experience with AWS VPC.
- Experience with Amazon SNS and EventBridge.
- Experience with Amazon AppSync.
- Experience with Amazon Kinesis Data Firehose.
- Experience with DynamoDB and DynamoDB Streams.
- Strong requirements-gathering, documentation, and process-flow development skills.
- Strong written and verbal communication skills.
- Ability to work effectively with technical teams and business stakeholders.
Preferred Qualifications
- Experience supporting large-scale enterprise or government environments.
- Experience supporting enterprise contact-center transformation initiatives.
- Experience with change management and business process transformation.
- Experience with testing and validation of contact-center solutions.
- Experience designing highly available and scalable AWS solutions.
- Experience working in fast-paced enterprise environments.
- Experience with additional AWS serverless, integration, analytics, and messaging services.
Why Join
- Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
- Work on high-impact projects across federal and commercial clients.
- Collaborate in an inclusive, growth-oriented culture where innovation is valued.
- Access career development programs, mentorship, and learning opportunities.
- Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.
EOE
#J-18808-LjbffrVacancy posted 2 days ago
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