Amazon Connect Engineer

TechDigital Corporation

Job Description

AWS Contact Center Foundation Engineer (Amazon Connect Amazon Bedrock)

Must have skills:
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
Preferred skills Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development.

Detailed Job Description :
Seeking an AWS Contact Center Foundation Engineer with hands-on experience in designing and implementing cloud-based contact center solutions using Amazon Connect and Amazon Bedrock. The ideal candidate should have experience integrating AI capabilities, building conversational experiences, and implementing scalable, secure contact center architectures on AWS.

Key Responsibilities:

Design, configure, and deploy Amazon Connect contact center solutions.
Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval.
Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions.
Build integrations with AWS services such as Lambda, Lex, S3, DynamoDB, API Gateway, and CloudWatch.
Configure security, IAM roles, encryption, monitoring, and operational best practices.
Collaborate with business and technical teams to gather requirements and implement solutions.

Required Skills:

5 years of experience in AWS cloud technologies.
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development.
Familiarity with Infrastructure as Code (CloudFormation/CDK/Terraform) is a plus.

Apply

Vacancy posted 8 days ago

Similar jobs that could be interesting for youBased on the Amazon Connect Engineer in Plano, TX vacancy

AWS Connect Engineer
...Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our... ...success. About the Role We’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure...
Suggested
Flexible hours
One Park Financial
Plano, TX
7 hours ago
Aws Connect Engineer With Genesys
$85k - $110k
...Job Description AWS Connect Engineer with Genesys Hands on experience in migrating large contact center from Genesys to AWS Connect understanding... ...in Cloud Contact Center Engineering space. Preferably Amazon Connect and Ecosystem services such as IAM, Lex, Lambda, KMS...
Suggested
Tata Consultancy Services
Plano, TX
2 days ago
Senior RF Engineer
$78k - $156k
...serve people in more than 160 countries. Job Title Senior RF Engineer Working at Abbott At Abbott, you can do work that... ...Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at , and on Twitter @AbbottNews....
Suggested
Worldwide
Abbott
Plano, TX
2 days ago
Forward-Deployed Engineer (FDE) - Insurance
...organization, apply now. We are currently seeking a Forward-Deployed Engineer (FDE) - Insurance to join our team in Plano, Texas (US-TX),... ..., and success metrics. • Commercial and domain awareness to connect technical configuration decisions with business value, risk...
Suggested
Work at office
Remote work
Flexible hours
NTT DATA
Plano, TX
1 day ago
Forward-Deployed Engineer (FDE/GTM)
$111.17k - $236.25k
...organization, apply now. We are currently seeking a Forward-Deployed Engineer (FDE/GTM) to join our team in Plano, Texas (US-TX), United... ...capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry...
Suggested
Temporary work
Work experience placement
Work at office
Remote work
Flexible hours
NTT DATA
Plano, TX
22 hours ago
Senior Radar Systems Engineer
$86.8k - $165.2k
...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead... ...actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability...
Temporary work
Work experience placement
Work at office
Remote work
Relocation package
Flexible hours
Raytheon
Plano, TX
2 days ago
Senior Algorithm Systems Engineer
$86.8k - $165.2k
...one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon is seeking a seeking a Senior Algorithm Systems Engineer to support advanced aerospace sensor programs. You will provide technical expertise and...
Temporary work
Work experience placement
Work at office
Remote work
Relocation package
Flexible hours
Raytheon
Plano, TX
3 days ago
Quality Engineer
$72.8k - $130k
...you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources... ...be interested in.Required Qualifications:Bachelor's degree in Engineering, Computer Science, related subject or equivalent experience5+...
Minimum wage
Full time
Work experience placement
Local area
Remote work
UnitedHealth Group
Plano, TX
4 days ago
Senior Electrical Engineer- Production Support
$86.8k - $165.2k
...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead... ...actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability,...
Temporary work
Work experience placement
Work at office
Immediate start
Remote work
Flexible hours
Raytheon
Plano, TX
1 day ago
Senior Customer Quality Engineer (Onsite)
$107.5k - $204.5k
..., we push the boundaries of known science and find new ways to connect and protect our world.Collins Aerospace is a leader in technologically... ...of aerospace and defense.We are seeking a Customer Quality Engineer to join our team in Richardson, TX. In this role, you will play...
Temporary work
Work experience placement
Work at office
Remote work
Flexible hours
Raytheon
Richardson, TX
4 days ago
Senior SDET Engineer (Onsite)
$85.6k - $128.4k
...organization, apply now. We are currently seeking a Senior SDET Engineer (Onsite) to join our team in Plano, Texas (US-TX), United... ...capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry...
Temporary work
Work at office
Immediate start
Remote work
Flexible hours
NTT DATA
Plano, TX
1 day ago
Senior Mechanical Engineer
$86.8k - $165.2k
...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead... ...actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability...
Temporary work
Work experience placement
Work at office
Remote work
Relocation
Flexible hours
Raytheon
Plano, TX
4 days ago
Mechanical Engineer II
$68.9k - $131.1k
...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead... ...actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability...
Temporary work
Work experience placement
Work at office
Remote work
Relocation
Flexible hours
Raytheon
Plano, TX
22 hours ago
Senior Systems Engineer - EO/IR
$86.8k - $165.2k
...can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’...
Full time
Temporary work
Work experience placement
Interim role
Work at office
Remote work
Relocation package
Flexible hours
Raytheon
Plano, TX
22 hours ago
SDET Engineer (Onsite)
$96.8k - $145.2k
...organization, apply now. We are currently seeking a SDET Engineer (Onsite) to join our team in Plano, Texas (US-TX), United States... ...capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry...
Temporary work
Work at office
Remote work
Flexible hours
NTT DATA
Plano, TX
3 days ago
Sr Engineer Site Reliability
$100.25k - $143.21k
...today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join... ...We are Optimum! Job Summary As a Site Reliability Engineer III, you will be a primary driver in the long-term management...
Permanent employment
Local area
Optimum Communications Corp
Plano, TX
22 hours ago
Forward Deployed Engineer
...Forward Deployed Engineer Location: Remote (US) | Type: Contract, Full Time | Experience: 4+ years About the Role We're hiring... ...day. You'll scope the problem with the client, write the code, connect it to their systems, and stay with it until it works in...
Full time
Contract work
Remote work
Elios AI
Plano, TX
22 hours ago
Sr Engineer, CIAM
$100.25k - $164.69k
...today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to... ..., Optimum is for you! Job Summary The Senior IAM Engineer is the technical anchor of the Customer IAM team. Where the IAM...
Local area
Optimum Communications Corp
Plano, TX
4 days ago
Sr. PCB Fabrication Engineer
$86.6k - $182.5k
...the most extensive product portfolios in the industry, we are Connecting Everyone and Everything, All the Time. At Skyworks, you will find... .... Description Qorvo is looking for a PCB Fabrication Engineer with knowledge in PCB and/or IC Substrate manufacturing process...
Worldwide
Skyworks Solutions
Richardson, TX
7 hours ago
Senior Engineer - HBM Design for Test (DFT)
...Senior Engineer - HBM Design for Test (DFT)Richardson, Texas, United States of America## EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENTWe... ...discharged or released from active duty because of a service-connected disability.A \"recently separated veteran\" means any veteran...
Contract work
For contractors
Work experience placement
Work at office
Local area
Micron Technology
Richardson, TX
3 days ago
Dev Ops Engineer
...Description: On-site in Plano, TX Our client seeks a Dev Ops Engineer to support integration and decommissioning efforts through 202... ...Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge,...
Hourly pay
For contractors
Local area
Eliassen Group
Plano, TX
4 days ago
Senior Switch Engineer
$80k - $120k
...Senior Switch Engineer (Samsung OEM)Circet USA is a leading provider of telecommunications and data center infrastructure services in... ...construction, and network solutions that support the evolving connectivity and infrastructure needs of our customers.With nearly 50 years...
For contractors
Local area
Immediate start
Remote work
Circet
Plano, TX
1 day ago
Customer Engineer III (C3)
$37 - $51.2 per hour
...Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and... ...industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries...
Full time
Work experience placement
Relocation
Applied Materials
Richardson, TX
22 hours ago
LAN ACI Engineer
$80k - $110k
...Configuration and Operational support experience with Cisco ACI - Spine-leaf switches, APIC and APIC-EM controller, Nexus switches. Resolve connectivity problems between applications, EPGs, and external networks. Diagnose routing, contracts, and endpoint learning issues. Maintain...
Work experience placement
For subcontractor
Local area
Tata Consultancy Services
Plano, TX
2 days ago
EO/IR Principal Systems Engineer
$107.5k - $204.5k
...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead... ...actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability...
Temporary work
Work experience placement
Interim role
Work at office
Remote work
Relocation package
Flexible hours
Raytheon
Plano, TX
2 days ago
11 - Senior Staff Engineer, Systems/Applications Design
...Province: Texas City: Richardson General OverviewFunctional Area: Engineering Career Stream: Design Engineering Systems ApplicationsSAP... ...reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):ATS: This segment serves customers in...
For contractors
Work at office
Local area
Worldwide
Shift work
Celestica
Richardson, TX
1 day ago
Systems Test Engineer II
$68.9k - $131.1k
...and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon Systems Engineering and Test Capabilities (SE&TC) is seeking a Systems Test Engineer II with experience in system integration...
Temporary work
Work experience placement
Work at office
Remote work
Relocation package
Flexible hours
Day shift
Afternoon shift
Raytheon
Plano, TX
3 days ago
DFM and Process Engineer
...don’t just manufacture high-complexity technology—we design, engineer, and optimize the hardware powering the future. As a global leader... ...reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):ATS: This segment serves customers in...
Work at office
Worldwide
Shift work
Celestica
Richardson, TX
22 hours ago
Sr. Systems Security Engineer (Onsite - Richardson, TX) TS/SCI clearance required
$95.5k - $181.7k
..., we push the boundaries of known science and find new ways to connect and protect our world.Collins Aerospace is a leader in technologically... ....We are seeking a highly skilled Senior Systems Security Engineer to support programs involving Cross-Domain Solutions (CDS) and...
Temporary work
Work experience placement
Work at office
Remote work
Relocation package
Flexible hours
Raytheon
Richardson, TX
4 days ago
Forward-Deployed Engineer (FDE) - Manufacturing
$201.02k - $367.25k
...organization, apply now. We are currently seeking a Forward-Deployed Engineer (FDE) - Manufacturing to join our team in Plano, Texas (US-TX)... ...capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and...
Temporary work
Work at office
Remote work
Flexible hours
NTT DATA
Plano, TX
22 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Amazon Connect Engineer. Be the first to apply!