AI Support Analyst - REMOTE

Title: AI Support Analyst

Location : REMOTE, US

Target Start Date : 6/22

Type: (C, CTH, D) C

Pay Rate / Salary (Ranges OK) : $45/hr

Position Summary

The AI Support Analyst provides front-line support to employees utilizing AI tools and serves as a subject matter expert for AI-related questions, troubleshooting, and adoption support.

Responsibilities

• Provide Tier 1 and Tier 2 support for AI applications.
• Respond to employee questions regarding AI tools and functionality.
• Troubleshoot access, configuration, and usage issues.
• Document support tickets and resolutions.
• Conduct AI office hours and support sessions.
• Escalate technical issues to engineering teams.
• Track common issues and recommend improvements.
• Develop FAQs and support documentation.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2+ years of IT support, help desk, or technology training experience.
• Familiarity with AI platforms and prompt engineering concepts.
• Strong customer service skills.
• Experience using ticketing systems such as ServiceNow or Jira.

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .

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