Customer Care Representative

Job Description

Job Description

RemX is seeking Call Center Representatives for a client located in Columbus OH

Start Date: ASAP

Length: Contract to Hire

Pay Rate: $19/hr. 

Location: Columbus, OH 43228  

Shift :

• Monday-Friday; 8:30am-5pm
• Mandatory OT up to 2 hours per day during peak season

Training: 

• Training hours will be the same as the work hours
• 3 weeks of training and then you will have support/mentor

Key Responsibilities

• Providing customer care or service to both customers and retail customers
• Will handle both phone calls and emails
• Assist customers calling in with troubleshooting equipment
• Answer inbound customer calls professionally and courteously.
• Handle a high-volume call environment, with some versions of the position targeting 35+ inbound calls/cases per day .
• Demonstrate patience, empathy, and excellent customer service.
• De-escalate difficult customer situations while remaining calm and solution-focused.
• Assist customers with product information, product usage, troubleshooting, warranty claims, and service requests.

Qualifications

• High school diploma or equivalent.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and professional with frustrated customers.
• Comfortable working in a fast-paced, high-volume call environment.
• Basic computer proficiency and ability to learn customer service/CRM software.
• Previous call center or customer service experience.
• Experience using CRM/customer management systems.
• NetSuite experience is a plus.
• Familiarity with outdoor power equipment or small engines.
• Basic mechanical or technical troubleshooting ability.

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.