IV Nutrition Clinic Director

Company: IV Nutrition

About the Role

IV Nutrition is looking for a Clinic Director who is passionate about leadership, relationship building, and helping people take a proactive approach to their health and wellness.
This role is for a leader who wants to make an impact. You will lead a team that builds meaningful relationships with clients, understands their personal wellness goals, and helps them stay engaged in a wellness journey designed to support those goals through IV Nutrition's services.
As Clinic Director, you are both the leader of the business and a leader in the client experience. You will create a culture where our team does more than provide a service. We get to know our clients, understand their personal why, educate them about their wellness options, and help them take the next step toward the goals that matter to them.
You will have full ownership of clinic performance, including client experience, revenue growth, retention, memberships, team development, operational excellence, and clinical quality.
Success in this role means developing a high-performing team, building lasting client relationships, helping more people engage proactively in their wellness, and creating a healthy, growing clinic.
If you are energized by developing people, building meaningful relationships, and helping clients take a proactive role in achieving their health and wellness goals, this may be the leadership opportunity for you.

What You'll Do

Clinic Leadership & Ownership
Own overall clinic performance, including revenue, profitability, client experience, and team execution
Serve as the primary point of accountability for all clinic operations
Set the tone for culture, professionalism, relationship building, and performance standards
Ensure alignment with company goals, initiatives, and brand standards
Analyze key performance indicators (KPIs) and implement action plans to improve results
Lead the clinic with an ownership mindset and commitment to continuous improvement

Client Relationships, Wellness & Business Growth
Lead a relationship-based client culture centered on understanding each client's personal wellness goals
Coach the team to uncover the client's personal why and connect appropriate IV Nutrition services to their individual wellness journey
Help clients move from a single service toward an ongoing relationship focused on their wellness goals
Coach team members on meaningful client consultations, education, service recommendations, rebooking, and membership conversations
Build relationships that drive client trust, engagement, retention, referrals, and long-term loyalty
Drive clinic growth through memberships, packages, wellness services, and strong client relationships
Monitor client engagement and retention and develop strategies to keep clients actively connected to their wellness journey
Establish and monitor clinic growth goals and coach the team toward achieving them
Lead client outreach, follow-up, Return to Active initiatives, and relationship-building activities
Use KPIs and client outcomes to identify opportunities to strengthen both the client experience and business performance
Partner with corporate leadership on promotional campaigns and business development initiatives

Client Experience & Growth
Ensure every client receives a high-quality, personalized, and consistent experience
Create an environment where clients feel known, heard, educated, and supported in their wellness goals
Establish service standards that create long-term client relationships and referrals
Address client concerns and resolve issues promptly and professionally
Conduct client follow-up outreach when necessary to ensure satisfaction, engagement, and retention
Foster a culture where exceptional client care, hospitality, and relationship building are non-negotiable
Support local marketing efforts, networking opportunities, and community engagement initiatives

Clinical Oversight & Quality
Ensure safe and effective administration of IV therapies
Maintain compliance with all clinical regulations, standards, and protocols
Oversee documentation accuracy and client care quality
Provide clinical guidance and support to staff as needed
Ensure adherence to physician orders, standing orders, and company policies
Promote a culture of safety, professionalism, and clinical excellence

Team Leadership & Development
Hire, train, and develop clinic staff
Lead team performance through coaching, accountability, and goal setting
Develop team members to become confident relationship builders who can educate and support clients throughout their wellness journey
Create a high-performance culture focused on results, client care, relationships, and growth
Identify and develop future leaders within the clinic
Conduct regular performance discussions and development planning
Ensure all team members understand and achieve expectations related to service, client relationships, sales, and operational performance

Operations & Execution
Ensure smooth daily clinic operations and workflow efficiency
Manage scheduling, staffing levels, and resource allocation
Maintain consistency in service delivery across all shifts
Execute company initiatives, promotions, and process updates
Oversee inventory management, supply ordering, and operational controls
Maintain a clean, organized, and professional clinic environment
Ensure compliance with company policies, procedures, and regulatory requirements

Performance Management
Monitor team performance and hold staff accountable to expectations
Address performance issues quickly and effectively
Partner with HR on employee relations, coaching, and documentation
Recognize and reward high-performing team members
Utilize performance metrics to drive accountability and continuous improvement
Ensure the clinic consistently achieves operational, sales, client relationship, and client satisfaction goals

Qualifications
• Current and active Registered Nurse (RN) license required
• Current BLS (Basic Life Support) certification required
• ACLS (Advanced Cardiac Life Support) certification preferred

Experience
• Minimum 2-5 years of vascular access or infusion experience
• Minimum 2 years of leadership or management experience
• Previous experience leading sales teams, client retention programs, relationship-based service teams, or membership-based businesses preferred

Technical Knowledge
• Google Platforms (Google Drive, Gmail, Google Meet, etc.)
• Electronic Medical Records (EMR) systems
• Anatomy, medical terminology, and clinical practices
• Sales reporting, KPI tracking, and performance management systems

Skills & Attributes
• Strong leadership and team management ability
• Genuine passion for helping people pursue proactive health and wellness goals
• Natural relationship builder who enjoys understanding what matters to others and helping them achieve their goals
• High level of accountability and ownership mindset
• Proven ability to drive business performance and client retention
• Excellent communication, coaching, and interpersonal skills
• Strong operational and organizational skills
• Ability to make decisions quickly and effectively
• Problem-solving and conflict resolution skills
• Results-driven with a focus on performance and growth
• Ability to coach, motivate, and develop high-performing teams
• Ability to multitask in a fast-paced environment
• Professionalism, resilience, and adaptability

Working Conditions
• 8-12 hour shifts
• 2-4 weekend shifts (Saturday and Sunday) per month required (based on staffing)
• Clinic environment with climate control and adequate lighting
• Extended shifts are scheduled in advance; mandatory overtime is not a regular expectation of this role

Is This Role for You?..

Who This Role Is For
A leader who genuinely enjoys helping people achieve their goals
Someone passionate about proactive health, wellness, and creating meaningful change in people's lives
A relationship builder who wants to know clients beyond the service they receive
A leader who believes education, trust, and accountability can help people stay committed to their wellness journey
Someone who loves developing people and helping team members become confident wellness partners for their clients
A business-minded leader who understands that strong relationships and exceptional experiences drive retention, referrals, revenue, and sustainable growth
A leader who takes full ownership of people, performance, culture, and results

What This Role Is Not For
Someone who prefers individual contributor roles without leadership responsibility
Someone uncomfortable holding others accountable
Someone who prefers transactional client interactions over building ongoing relationships
Someone who struggles in a fast-paced, performance-driven environment
Someone who is not comfortable with memberships, business growth, and revenue accountability

Reality Check
This role is responsible for everything that happens in the clinic.
Staff will need coaching. Clients will have concerns. Business goals will need to be achieved. Operational challenges will arise daily.
Your job is to lead through it, solve issues quickly, develop your team, grow the business, and create meaningful client relationships that support both wellness goals and long-term clinic success.
You are accountable for the clinic's people, performance, culture, client satisfaction, relationships, and financial results.
If you are not comfortable being fully accountable for both people and performance, this role will not be a fit.