Returns Support Associate 3

B&H Returns Associate

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

Job Overview:

The Returns associate will assist the Logistics team with all Reverse Logistics processing issues of customer returns. Focusing on creating receive ready returns and correcting return exceptions that are stopping the processing of the return. These areas will include, but are not limited to, advanced exchanges, fraud, customer service, customer errors, loss, carrier issues, system issues, returns exemption analysis, cost analysis of return requests, refusal/ RMA creation, international return labels, and lithium. They will review internal and external customer or carrier requests and evaluate the case load to prioritize and balance the same. They will review the total case load for patterns that can be addressed or eliminated both for fraud and efficiency.

Essential Responsibilities:

• Handle all returns cases/inquiries, prioritize it, making sure that the cases are resolved in a timely manner.
• Perform quality control for the requests
• Analyze and determine the cost effectiveness of the request
• Coordinate with both internal and external parties to address the queries
• Identify and notify respective departments of issues and or abuse of the company policies
• Ability to handle direct customer communication

Specific Knowledge, Skills and Abilities:

• Time management
• Ability to work independently.
• Ability to design or understand process design to implement new systems.
• Strong organizational skills

Preferred Education, Experience and Licenses:

• Working knowledge of returns and shipping.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.