Home Shopping Department Manager

Home Shopping Department ManagerAre you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast-paced, hands-on environment where your work directly impacts customers and overall store success.Building the future of food and well-being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high-volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.Main responsibilities:Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillmentDeliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionallyCoordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systemsMonitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfactionCreate and manage schedules aligned with order volume, peak demand, and productivity expectationsPartner with department leaders to address inventory availability and out-of-stocks impacting ordersHire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team cultureEnsure compliance with food safety, sanitation, quality, and company operational standardsWe are looking for candidates who possess the following:Soft skills:Strong customer-service focus with excellent communication skillsEffective people management, coaching, and team-building abilitiesStrong organization, time management, and problem-solving skillsAbility to manage work in a fast-paced, high-volume environmentCompetencies:Digital order fulfillment and pickup/delivery operationsLabor planning, scheduling, and productivity managementPerformance metric tracking and continuous improvementOperational standards, food safety, and compliance executionKnowledge:Retail, e-commerce, or Home Shopping operationsStore systems, handheld technology, and fulfillment platformsAbilities:Ability to review performance data and take corrective actionAbility to train, coach, and develop associatesAbility to lift up to 50 lbs. and work in varying temperature environmentsTravel requirements: NoneOther requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business ConductWe also provide a variety of benefits including:Competitive wages paid weeklyAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth, and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveAlbertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.