Technical Service Manager

Job DescriptionJob DescriptionBenefits: Competitive salaryHealth insurancePaid time off About the Role: ALWINE SECURITY is a locally owned, fast-growing security installation company specializing in alarm systems, CCTV, access control, and related security solutions. We’re looking for a driven Field Service Manager to lead our service team and help us continue delivering exceptional results to our customers. Responsibilities: Manage and supervise technical service technicians, scheduling, and field operationsOversee installation, maintenance, and repair of security systems including alarms, cameras, and access controlServe as the primary point of escalation for complex technical service issuesEnsure timely and high-quality completion of service calls and work orders Requirements: 3+ years of experience in security systems installation, service, or a related technical fieldPrior supervisory or management experience leading technical teamsHands-on knowledge of alarm systems, CCTV, access control, and low-voltage wiringStrong troubleshooting and problem-solving skills in a field service environmentExcellent communication and customer-facing skillsValid driver's license and clean driving record requiredRelevant industry certifications (ESA, NICET, or similar) a plusHighly organized, self-motivated, and able to manage multiple priorities Benefits: Health insuranceDental insuranceVision insurance401(k) matchingOpportunities for growth in a locally owned, fast-growing companyAbout Us: ALWINE SECURITY LLC is a trusted provider of security solutions serving the Brownstown, PA area and surrounding communities. We are committed to protecting what matters most to our clients through reliable technology and exceptional service. Our team takes pride in a culture built on integrity, craftsmanship, and a genuine passion for keeping people safe.