Reservations Coordinator

Join us and be involved in a team that brings future vacation dreams to life. The Vacation Specialist contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Are you passionate about travel, sales, and delivering unforgettable customer experiences? As a Vacation Specialist, youll connect with potential guests, bring exciting vacation offers to life, and turn interest into unforgettable travel experiences.

This role is perfect for someone who is passionate about sales, customer engagement, and delivering exceptional service while working in a fast-paced, high-energy environment.

Work Schedule Options: (MondayFriday + only 1 Saturday per month, Sundays off!)

• AM Shift: 9:00am 5:00pm
• MID Shift: 11:00am 7:00pm
• PM Shift: 1:30 PM 9:30 PM

Why Join Us?
Join a high-performing, winning team dedicated to bringing vacation dreams to life. In this role, youll have the opportunity to earn, grow, and succeed while delivering exceptional guest experiences. If youre driven by results and love helping people, this is your chance to turn conversations into unforgettable journeys.

Benefits
Competitive base pay + monthly performance incentives 
Medical, dental, and vision insurance
Paid time off and holidays
401(k) with company match 
Exclusive employee travel discounts
Career growth and advancement opportunities
Ongoing coaching, support, and development
Positive, team-oriented culture with recognition programs

What Youll Do
Engaging with guests in an outbound call center environment, delivering enthusiastic and personalized service
Contact guests to schedule travel dates, verify details, and answer questions about their vacation packages
Provide expert recommendations on resorts, amenities, and upgrades to enhance each guests experience
Confidently apply sales strategies to identify opportunities and exceed guest expectations
Manage transactions for payments, upgrades, and fees when applicable
Maintain accurate reservation records using Excel and internal systems
Use innovation and problem-solving skills to ensure every guest interaction is smooth, helpful, and exciting

High School Diploma or GED
At least 1 year of sales experience in a performance-driven environment
2+ years of customer service experience with a strong guest-first mindset
Excellent communication and interpersonal skills
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to multi-task and navigate multiple systems in a fast-paced environment

Be part of a company recognized as:
Newsweeks Most Loved Workplace
Stevie Award Gold Winner Company of the Year
LinkedIn Top Travel & Hospitality Company
Great Place to Work Certified

If youre driven, goal-oriented, and ready to take your sales and customer service career to the next levelwe want to hear from you!
Apply today and start turning conversations into vacations. Your next opportunity starts here.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.