IT Field Support Technician

IT Field Technician

NorthStar Energy Services is hiring an IT Field Technician to support hardware, network, and end-user technology needs across our field operations.

What You'll Do

• Install, configure, troubleshoot, and repair desktops, laptops, printers, mobile devices, and peripherals at job sites and offices
• Set up, maintain, and troubleshoot network equipment (switches, routers, access points, structured cabling) at field/job sites
• Rack, stack, and cable network and server equipment in the field as needed
• Respond to and resolve IT support tickets remotely and on-site in a timely manner
• Image, configure, and deploy new equipment; maintain accurate asset inventory and tracking
• Support onboarding/offboarding of field employees (account setup, hardware provisioning, access/badge coordination)
• Diagnose and resolve connectivity issues (Wi-Fi, VPN, hardwired) at remote sites
• Coordinate with vendors (Dell, Insight, ISPs, etc.) on equipment orders, repairs, and warranty service
• Perform routine site IT audits inventory checks, cable management, equipment condition
• Document all work performed and maintain accurate records in the ticketing system
• Travel to remote job sites as needed

What You'll Bring

• High school diploma or equivalent required; Associate's degree or IT certification (A+, Network+) preferred
• 13 years of hands-on IT support or field technician experience
• Working knowledge of Windows OS, Active Directory, and basic networking (TCP/IP, DHCP, DNS)
• Ability to lift up to 50 lbs and perform physical tasks (climbing, kneeling, working in confined or outdoor spaces)
• Comfortable working in varying field/industrial site conditions, including heat and remote locations
• Valid driver's license with a clean driving record; ability to travel by vehicle or air as needed
• Willingness to travel and stay on-site for extended periods (23 weeks at a time for Houston/Channelview-based candidates working West Texas assignments)
• Strong communication skills and ability to work independently with minimal supervision
• Must be able to pass a background check and drug screening

What You'll Get

• 401(k) with immediate matching and vesting
• Fully comprehensive benefits packages; Medical, Dental, Vision
• Your choice of PPO, HSA, FSA
• Short term and long term benefits
• Employee discounts on consumer goods

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.