Director of Clinical Operations

Director of Clinical Operations

Universal Health Corporation is seeking a highly organized, results-driven Director of Clinical Operations to lead and optimize day-to-day operations for our Advanced Practice Provider (APP) team. This leadership role is ideal for someone who thrives in fast-paced healthcare environments, enjoys solving operational challenges, and is passionate about building efficient systems that support providers and patient care.

The Director of Clinical Operations will oversee provider scheduling, productivity, workflow efficiency, quality metrics, and operational communication across the organization. This position plays a key role in ensuring our clinical teams are supported, compliant, and positioned for success. A critical component of this role is the ability and willingness to travel and provide direct clinical coverage in facilities throughout North Carolina, Virginia, and Tennessee when needed due to vacations, illness, resignations, leaves of absence, or other provider gaps. This individual can reside anywhere in North Carolina, Virginia, or Tennessee as long as they are willing to travel to our facilities.

Key Responsibilities

Scheduling & Workforce Management

• Oversee daily APP scheduling across assigned facilities and service lines
• Manage vacation, PTO, and sick leave coverage to maintain continuity of care
• Lead and administer the provider on-call program
• Reduce vacant provider coverage days through proactive planning
• Provide direct patient care coverage in assigned facilities when staffing gaps arise

Operational Efficiency & Productivity

• Track and analyze key productivity and performance metrics
• Ensure standard workflows and operational processes are consistently followed
• Identify barriers to efficiency and implement action plans for improvement
• Serve as the primary contact for non-clinical operational concerns within the APP team

Quality, Compliance & Documentation

• Monitor documentation standards to ensure regulatory and billing compliance
• Track timeliness of notes, billing completion, and communication metrics
• Partner with compliance and administrative teams on audits and process improvements

Leadership & Administrative Coordination

• Act as liaison between APP staff and executive leadership
• Support strategic planning and operational initiatives
• Collaborate on EHR optimization and workflow enhancements

Staff Engagement & Communication

• Conduct regular check-ins with APP team members regarding workload, scheduling, and support needs
• Participate in team meetings and provide operational updates

Qualifications

• Active and unrestricted Nurse Practitioner License in applicable state(s) of practice
• Current, active, and unrestricted DEA Registration
• Willingness and ability to travel to facilities as needed for coverage support
• 3+ years of healthcare operations, provider management, or clinical administration experience
• Strong scheduling/logistics and workforce management experience
• Excellent leadership, communication, and problem-solving skills
• Experience with EHR systems, reporting dashboards, and productivity metrics preferred
• Ability to manage multiple priorities in a fast-paced healthcare setting

Why Join Us?

• Opportunity to make a direct impact on provider operations and patient care
• Collaborative leadership environment
• Growth-oriented organization with strong executive support
• Competitive compensation and benefits package (Health, Dental and Vision Insurance, 401k, Paid Time Off and more)

If you are a strategic operator who can balance people, process, and performance while also supporting patient care when needed, we'd love to hear from you.