Shift Leader

Smashburger Shift LeaderAt Smashburger, we don't just make burgers—we create crave-worthy moments that keep guests coming back for more. We're driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you'll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:Taste Obsessed – Bring flavor into every shiftPremium Experience – Lead Boldly. Deliver FlawlesslyStay Hungry – Literally & FigurativelyOne Team! One Smash! – Smash TogetherDo What's Right – Act with honesty and consistency.If this sounds like your kind of place, we'd love to have you on the team!What You'll DoPartner with the Restaurant General Manager to lead high-performing shifts and deliver great guest experiencesOversee FOH & BOH team performance, fostering a fun, positive, and accountable cultureTrain, coach, and onboard team members using Opus, LMS, and the 4-step training methodRecognize and reward top performance; address gaps with timely coachingExecute daily operations, including checklists, line checks, opening/closing procedures, and cash handlingMonitor and improve guest experience metrics (NPS, OSAT)Ensure compliance with food safety standards and local health regulationsUphold service standards by modeling exceptional hospitality every shiftManage labor, inventory, and food ordering to meet COGS targets and minimize lossWhat You Bring:Prior Shift Leader or supervisory experienceCompletion (or ability to complete) Train-the-Trainer program within 90 daysStrong leadership, communication, and team development skillsHigh attention to detail with solid time management and organizationResults-driven mindset with the ability to thrive in a fast-paced environmentFlexible availability (nights, weekends, holidays)Ability to follow company standards and all regulatory requirementsPhysical stamina to stand for long periods and lift up to 50 lbs in a high-temperature environmentWhy Smashburger?Better Benefits: Build a better experience work & lifestyle!Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends*RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *Flexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options**Paid time off – vacation and sick**401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management experienceFree uniform**Eligibility based off of time in position and average hours worked*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributionsThe Company is dedicated to the principles of equal employment opportunity and to providing a professional work environment free from discrimination and harassment. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of any legally recognized basis including but not limited to: race (inclusive of traits associated with race, including but not limited to hair texture and protective hairstyles), sex (including pregnancy, lactation, childbirth or related medical condition), color, religious creed, marital status, national origin or ancestry, age, citizenship status, physical or mental disability, genetic information, sexual orientation, gender, gender identity, gender expression, military or veteran status, status as a victim of crime or abuse, or any other applicable status protected by federal, state, provincial or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.