Sales Associate: Cambridge, MD

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

Essential Physical Ability

Frequency

Requirement


Walking


Frequent


Flat surfaces from point to point


Standing


Constant


All work performed on feet


Sitting


None

Stooping


Frequent


To pick up cartons at floor level


Reaching


Frequent


To a height of 6 feet


Lifting


Frequent


Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably


Hand Dexterity


Frequent


Must be able to use at least one hand to operate register and complete paperwork


Pushing/Pulling


Frequent


Move hand jacks from place to place


Carrying


Frequent


Up to 50 lbs., up to 10 feet, occasionally more


Climbing


In-frequent


Stairs in storage rooms; ladders


Vision


Constant


Read labels, recognize boxes, safety in working


Hearing


Constant


Safety Signals

Qualifications

Required Education:
- High School Diploma or equivalent

Required Experience:
- Previous retail experience preferred, but not required.

Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift and carry up to 50 pounds
- Basic math and computer skills
Qualifications

Required Education:
- High School Diploma or equivalent

Required Experience:
- Previous retail experience preferred, but not required.

Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift and carry up to 50 pounds
- Basic math and computer skills

Required Education:
- High School Diploma or equivalent

Required Experience:
- Previous retail experience preferred, but not required.

Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift and carry up to 50 pounds
- Basic math and computer skills