Call Center Specialist

Job Description

Job Description

We are looking for an organized Administrative Coordinator to support daily operations and deliver responsive service to both internal teams and external customers. This contract position is ideal for someone who can balance administrative tasks, document processing, and customer communication while maintaining accuracy and consistency. The role requires strong coordination skills, confidence handling service issues, and comfort working with digital tools in a fast-paced environment.

Responsibilities:
• Serve as a primary point of contact for incoming questions and requests, providing attentive and timely support to staff, clients, and partners.
• Handle challenging customer interactions with patience and sound judgment, working to resolve concerns and create positive outcomes.
• Manage a variety of office support duties such as preparing mail, scanning records, processing documents, entering data, and maintaining organized digital files.
• Review and complete forms within company systems, ensuring information is accurate, current, and properly recorded.
• Assist with accounts receivable activities by checking service authorizations for completeness, identifying discrepancies, and coordinating follow-up corrections.
• Support scheduling, calendar coordination, and related administrative activities to help maintain efficient team workflows.
• Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to track information, prepare documentation, and support daily operations.
• Follow company policies, regulatory expectations, and established procedures while maintaining confidentiality and consistent documentation standards.• Previous experience in administrative support, office coordination, or a similar business support role.
• Strong customer service skills with the ability to communicate clearly and effectively by phone, email, and in person.
• Demonstrated ability to manage multiple priorities, stay organized, and maintain accuracy in a detail-driven environment.
• Working knowledge of Microsoft Excel and general comfort using digital platforms, document management tools, and CRM systems.
• Ability to solve routine problems independently and make sound decisions when addressing customer or workflow issues.
• Experience with scheduling, calendar support, document handling, and data entry tasks.
• Willingness to participate in training and ongoing skill development to remain effective in the role.