1099 Contractor - Remote Customer Service Rep

Job Description

Job Description

This is a contract job opportunity. 40 hours per week; Monday through Friday, shifts available between 9am-9pm. The hourly pay is $14.50.

Training: 4 weeks of paid training! Equipment is provided. Must have high speed internet.

Job Responsibilities: 

• Answer incoming calls from members regarding their health benefit accounts 
• Assist members with questions related to HSAs, FSAs, HRAs, and other benefit programs 
• Verify and review member account information using multiple systems 
• Explain benefit information, account details, and applicable procedures clearly and accurately 
• Listen carefully to understand and identify the members’ questions, concerns, and needs 
• Research account information and resolve member inquiries using established procedures 
• Document member interactions and relevant account information accurately 
• Provide professional support, guidance, and reassurance during member interactions 
• Protect confidential member and benefit information in accordance with company policies 
• Make outbound calls when needed to assist with member inquiries or follow-up needs 

Job Requirements: 

• Excellent verbal communication and active listening skills 
• Must type at least 25 WPM 
• Strong customer service and problem-solving abilities 
• Advanced computer skills and the ability to learn and navigate multiple systems 
• Ability to multitask while speaking with members and researching information 
• Strong attention to detail and accuracy 
• Ability to work independently and effectively in a remote/work-from-home environment 
• Ability to maintain a consistent attendance record and adhere to an assigned schedule 
• High school diploma or equivalent preferred
• Previous customer service, call center, healthcare, benefits, or member services experience preferred
• Must pass a background check 

#BBA

PandoLogic. Keywords: Customer Service Representative, Location: Killeen, TX - 76541 , PL: 604316167