Customer Service Coordinator

Customer Service CoordinatorAmherst, NYCRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.The Opportunity CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. As demand for these services continues to grow, we're looking for a Customer Service Coordinator to help us deliver a great experience for every customer we serve.In this role, you'll be the first point of contact for customers with questions, concerns, or requests. You'll manage inbound calls, resolve issues, and coordinate with internal teams and service partners to make sure every customer gets a timely, accurate resolution. This is a great fit for someone who's patient, detail-oriented, and genuinely enjoys helping people.How You'll WorkLocation: Onsite at our newly remodeled facility off Northpointe Parkway in Amherst, NY. Free parking provided.Schedule: Multiple first and second shift options available. Saturday availability required; if scheduled to work a Saturday, employees can flex their hours during the week.Compensation: $16.20 per hourTraining: 2-week paid training program beginning November 2nd, 2026Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus, additional voluntary benefits and employee discountsWhat You'll DoRespond to inbound calls regarding scheduling, order changes, payment processing, and general inquiriesResolve customer concerns by identifying the issue, determining the cause, and providing an effective solutionDocument customer interactions and maintain accurate records across internal and client systemsUpdate service orders and provide status updates on service requestsServe as a liaison between customers, clients, and service providersCommunicate proactively with internal departments to resolve issues and complaintsEscalate unresolved issues according to established proceduresSupport inbound sales opportunities by helping convert warm leads when they come upWhat Great Looks LikeCustomers feel heard and confident their issue will get resolvedAccurate, timely documentation that keeps systems currentStrong follow-through that prevents small issues from becoming big onesPositive, professional communication in every interactionReliable attendance through training and on the jobWhat You BringStrong customer service and communication skillsGood time management and organizationActive listening and social perceptivenessCritical thinking and problem-solving abilityHigh school diploma or equivalentGoing the Extra MilePrior call center or customer service experienceExperience with CRM or case management systemsBilingual communication skillsCore ValuesSafety at the Core of All We DoIntegrity in Every Decision and ActionCommitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEqual Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.