Office Clerk - Customer Service Representative

Customer Service Representative | Pasco, WA AAA Cooper Transportation is immediately hiring a reliable and experienced Customer Service Representative, Terminal Clerk to join the team at our Pasco, WA Service Center. This administrative position plays a key role in resolving freight discrepancies to maintain service quality and customer satisfaction. This position offers competitive pay and a full benefits package while providing a stable and rewarding career opportunity with a leading transportation company. Responsibilities A Day in the life Communicate with customers, drivers, and service center staff to resolve issues. Document discrepancies, file reports, and maintain accurate records. Assist in identifying trends to improve freight handling practices. Support general clerical tasks within the operations team. Other duties as assigned. Benefits What we offer Competitive Compensation Hourly Pay: $17.13-$25.75 Comprehensive Insurance Options Access high-quality medical, vision, and dental coverage for you and your family, plus company-sponsored life insurance and disability coverage. 401(k) Retirement Plan with Company Match Secure your financial future with a solid retirement plan and company contributions. Paid Time Off (PTO) and Holidays Relax and recharge with generous PTO and eight paid holidays. Professional Development Opportunities ACT invests in you! Enhance your skills and advance your career. AAA Cooper Transportation, an independent subsidiary of Knight‑Swift Holdings, delivers comprehensive transportation solutions, specializing in less‑than‑truckload, dedicated contract carriage, and truckload services. Our strategic partnerships with trusted regional affiliates ensure reliable freight movement throughout much of the United States. Ready to drive your career to the next level? Join the growing team and accelerate your career today! AAA Cooper Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Compensation is commensurate with experience. This job posting is intended as a general description of the position. It does not constitute a comprehensive list of all responsibilities, duties, and skills required. Benefits and compensation are subject to change at the company's discretion. Pay Range: $17.13-$25.75 per hour, General Benefits: Individual and Family Medical Benefits High Deductible Health Plan or PPO Health Plan, Prescription Benefits, Dental, Vision & Employee Assistance Program Health Savings Account (HSA with company match) Company sponsored Retirement Savings Plan with pre‑tax 401K and Roth options; includes company match & vesting schedule. Employer sponsored Life and Accidental Death & Dismemberment Insurance Voluntary Employee & Spousal Life Insurance Voluntary Hospital Indemnity, Short Term Disability, Long Term Disability, Critical Illness and Accident Insurance. 60‑180‑280 & 360 day pay increases for specified positions. Paid Time Off-8 paid Holiday's, 1 week PTO in first year of employment with increases based on years of service. Up to 3 personal days per year, pro‑rated based on hire date. Job Requirements Requirements What you bring Previous experience in freight, logistics, or clerical support preferred. Strong attention to detail and data accuracy. Excellent written and verbal communication skills. Problem‑solving mindset and customer service orientation. Proficient in Microsoft Office and data entry systems. High school diploma or equivalent. Other duties as assigned. Category: MME‑Service Center Admin and Leadership #J-18808-Ljbffr