Front Desk / Patient Care Coordinator

Job Description

Job Description

Benefits:

• PTO and other great benefits
• Continuous clinical and business training
• Company-paid CEUs
• Company-paid MalPractice Insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Front Desk Coordinator Be the Heart of Our Growing Chiropractic Clinic Are you ready to be more than just a receptionist?

Step into a key role at our growing HealthSource Chiropractic clinic as the first point of contact for every patient; and the person who helps guide them through their journey to better health.

This is not a traditional front desk job. Youll be the face of the clinic, a trusted guide for patients, and a critical part of helping people commit to and stay on their care plans while supporting the growth of a thriving practice.

If youre people-focused, confident in communication, and excited about being part of a high-energy healthcare team, this is an opportunity to build a meaningful and financially rewarding career.

Why This Role Will Blow You Away

• Competitive base salary of $52,000/year
• Quarterly performance bonus up to $7,500 per quarter ($30,000/year)
• Direct impact on patient care, experience, and clinic growth
• Be the first impression and trusted guide for every patient
• Structured system with clear goals and measurable success
• MondayFriday schedule with limited Saturday community events (46 per year)
• Opportunity to grow into Lead Patient Care Coordinator or Office Manager

Your Mission

You are the hub of the patient experiencefrom first call to completed care plan.

• Welcome every patient with warmth, professionalism, and confidence
• Answer phones, schedule appointments, and manage the daily flow of the clinic
• Conduct financial consultations and present care plans to new patients
• Help patients understand their treatment options and commit to care
• Support patient retention and visit plan compliance
• Handle payments, insurance verification, and collections accurately
• Maintain a smooth, organized, and positive front office environment
• Support clinic marketing and community outreach efforts

How You Win (Bonus Structure)

Youll earn a quarterly performance bonus based on clinic KPIs.

Tier 1 $2,500 / quarter

Tier 2 $5,000 / quarter

Tier 3 $7,500 / quarter

Care plan acceptance rate determines your tier.

Once your tier is unlocked, you earn additional payout based on performance across 5 equally weighted KPIs:

• New patient show rate
• Patient retention / visit plan compliance
• Collections & financial accuracy
• Patient experience & online reviews
• Administrative accuracy (scheduling, insurance, documentation)

What Were Looking For

• 13 years of experience in customer service, medical office, chiropractic, dental, or high-end retail/hospitality
• Strong communication skills and natural confidence with people
• Comfortable discussing finances and guiding decision-making conversations
• Highly organized with strong attention to detail
• Positive, energetic, and able to multitask in a fast-paced environment
• Tech-comfortable with scheduling systems and office tools
• Team player who takes ownership and thrives on results

Why Youll Love This Role

This is a chance to be at the center of a growing healthcare practice where your work directly impacts patients lives and the success of the clinic.

You wont just be answering phonesyoull be helping people take the first step toward better health, building long-term relationships, and playing a key role in a high-performing team.

If youre driven, people-oriented, and want a career where effort translates into real financial reward and growth, wed love to meet you.

Apply today and become the face of our HealthSource Chiropractic clinic.