Clinical Manager

The Allergy Manager oversees the daily operations of the allergy testing and immunotherapy program within an ENT practice. This role ensures safe, efficient, and compliant delivery of allergy services, including patient testing, immunotherapy administration, staff supervision, inventory management, and coordination with providers. The Allergy Manager serves as both a clinical and operational leader within the allergy department. Essential Duties and Responsibilities Clinical Operations Supervise and coordinate all allergy testing procedures (skin prick, intradermal testing, and related diagnostics) Oversee immunotherapy services, including subcutaneous immunotherapy (SCIT) preparation and administration Ensure proper patient screening, consent, and documentation prior to testing or treatment Monitor patients for adverse reactions and ensure emergency protocols are followed Staff Management & Training Train, supervise, and schedule allergy technicians or nursing staff Ensure staff competency in allergy protocols, safety procedures, and EHR documentation Conduct ongoing education on allergy treatment standards and updates in care Inventory & Supply Management Manage allergy serum ordering, preparation coordination, and inventory control Maintain supplies for testing and immunotherapy administration Track expiration dates and ensure compliance with storage requirements (including temperature monitoring) Compliance & Quality Assurance Ensure adherence to OSHA, CLIA (if applicable), HIPAA, and state medical board regulations Maintain accurate patient records and allergy immunotherapy logs Support audits and quality improvement initiatives Enforce infection control and safety protocols Educate patients on allergy testing procedures and immunotherapy schedules Manage patient flow within allergy clinic sessions Coordinate with physicians regarding treatment plans and patient progress Administrative Duties Collaborate with practice leadership on workflow optimization and department growth Track performance metrics such as patient volume, reaction rates, and immunotherapy compliance Assist in billing coordination or documentation support as needed Qualifications Education & Experience High school diploma required; Associate or Bachelor’s degree in healthcare field preferred Experience in ENT, allergy, immunology, or outpatient clinical setting required Prior supervisory or lead clinical role strongly preferred Experience with allergy immunotherapy administration required Licensure/Certification (if applicable) LPN, RN, CMA, RMA, or equivalent clinical certification preferred (depending on state and practice scope) CPR/BLS certification required Strong leadership and team management skills Knowledge of allergy testing and immunotherapy protocols Excellent patient communication and education skills High attention to detail and documentation accuracy Ability to manage multiple priorities in a fast-paced clinical environment #J-18808-Ljbffr