IT Support Specialist (Onsite - Auburndale, FL)

good2grow® is a children’s beverage company based in Atlanta, Georgia. Our mission is to use fun to help kids consume healthier products. And our commitment to this mission has made us a high-growth innovative beverage company, with a large, diverse, and ever-growing set of retail partners. We create better-for-you drinks that give both parents and kids a smile by combining great taste with tons of fun. We partner with some of the biggest names in entertainment including Disney, Universal Studios, Nickelodeon, Hasbro and so many more to top our products with 100s of all of their favorite characters. Our line of products include juices, flavored waters and milks, so there’s something to make everybody smile. good2grow® offers a competitive benefits package, including Medical, Dental, Vision, 401(k) with company match, Health Savings Account, Flexible Spending Account, Short and Long Term Disability (along with salary continuation), a robust Parental Leave Policy, Life Insurance, 12 Paid Holidays, plus a generous Paid Time Off package. Through our community involvement and employee engagement initiatives, you will see that we value our employees’ experience and the community around us. At good2grow®, you will be consistently challenged, and your opportunities will only be limited by your ambition! good2grow is a great place to work! The Great Place To Work Certification recognizes employers who create an outstanding employee experience. Employee feedback and independent analysis determine the scores generated, which distinguishes companies that genuinely offer a great company culture.At good2grow, 94% of employees said it is a great place to work and 98% said that management is honest and ethical in its business practices. Learn more about what employees had to say HERE . IT Support Specialist (Onsite - Auburndale, FL) The IT Support Specialist is the first point of contact for technology support across good2grow's Auburndale Bottling Plant and Warehouse. This role owns the inbound help desk queue and handles day-to-day support for Windows 11, Microsoft 365, and the applications people rely on. It also manages the device and asset lifecycle, supports plant and facility technology, administers Active Directory and Microsoft 365 accounts and access, and supports food safety and FSSC 22000 compliance activities. Key Skills Required Accountability: Takes personal responsibility for the quality and timeliness of work. Ethics & Integrity: Earns others’ trust and respect through consistent honesty and professionalism in all interactions. Initiative: Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations. Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables. Primary Responsibilities and Essential Functions : Front line for all help desk requests by ticket, phone, Teams, or walk-up Troubleshoot Windows 11, Microsoft 365, and line-of-business applications Support printing, Intune devices, VPN, telephony, network, and security triage Own the inbound queue — categorize and prioritize every request Resolve what is in scope; accelerate the rest with complete detail Meet published response and resolution targets; maintain how-to guides Order, receive, deploy, configure, and retire workstations and mobile devices Maintain asset records so inventory, warranty, and license data stay accurate Open manufacturer warranty cases and see repairs through to closure Support shop floor kiosks, label printers, and barcode scanners Administer access control and video — badging, credentials, doors, cameras Install and administer conference room AV, digital signage, and paging Active Directory password resets, unlocks, and account lifecycle changes Manage file share permissions and security group membership Document access changes for audit and compliance Key Performance Indicators: Ticket quality — accurate categorization, documentation, and routing End user satisfaction — survey results and feedback on closed tickets Asset inventory accuracy — physical asset reconciling to the recorded inventory Travel: Travel between the Auburndale and Winter Haven facilities a few times a month, periodically transporting IT equipment such as monitors and boxed hardware by personal vehicle. Mileage reimbursed at the current IRS standard rate No overnight or out-of-region travel required Education/Experience Required: High School diploma or GED required Working knowledge of Windows 11 and Microsoft Office in a business environment Basic understanding of networking and the tools used to troubleshoot connectivity issues, and comfortable working inside a PC or laptop for basic component replacement Valid driver's license, clean driving record, and reliable transportation Authorized to work in the United States without current or future visa sponsorship, and able to pass a background check and drug screening Preferred: College-level coursework in a computer related field, or a CompTIA A+, MS-900, or similar certification (or progress toward one) Experience with any of the tools in use here — NinjaOne, Freshservice, PaperCut print management, Avigilon Alta Access and Alta Video (formerly Openpath), or Active Directory and Microsoft 365 administration Manufacturing, warehouse, or plant environment experience Basic PowerShell familiarity About Us good2grow® is a children’s beverage company headquartered in Atlanta, Georgia. Our mission is to use fun to help kids consume healthier products. And our commitment to this mission has made us a high-growth innovative beverage company, with a large, diverse, and ever-growing set of retail partners. We create better-for-you drinks that give both parents and kids a smile by combining great taste with tons of fun. We partner with some of the biggest names in entertainment including Disney, Universal Studios, Nickelodeon, Hasbro and so many more to top our products with 100s of all of their favorite characters. Our line of products includes snacks, juices, and flavored waters, so there’s something to make everybody smile. good2grow Bottling offers a competitive benefits package, including Medical, Dental, Vision, 401(k) with company match, Health Savings Account, Flexible Spending Account, Long Term Disability, Life Insurance, 12 Paid Holidays, paid time off and sick time. We value our employees’ experience and the community around us. At good2grow®, you will be consistently challenged, and your opportunities will only be limited by your ambition! Our Culture Not only are our products fun, so is our organization! We are visionaries with a growth mindset, built on trust, integrity, and collaboration. Our goal is for every employee to feel empowered, valued, and part of the good2grow family. Our organization is dedicated to leveraging technology to make our work more efficient and to keep our workforce connected. We place value on hard work and pride by encouraging a culture that understands the importance of each individual’s unique contributions. Not only are our products fun, so is our organization! We are visionaries with a growth mindset, built on trust, integrity, and collaboration. Our culture is unmatched, described by our employees as transparent, flexible, inclusive, and team oriented. Other words we’ve heard used to describe us are empowering, nurturing, relaxed, and high performing. Our goal is for every employee to feel empowered, valued, and part of the good2grow family. Our organization is dedicated to leveraging technology to make our work more efficient and to keep our remote workforce connected. We place value on not only maintaining work-life balance, but also enhancing it by encouraging a culture that understands the importance of each individual's unique circumstances. We are an industrious organization with a penchant for fun! Transparency in Coverage Rule The following link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule. and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. Learn more #J-18808-Ljbffr good2grow LLC