Accounts Receivable Analyst

Job Description

Job Description

About VOXO

At VOXO, we believe who you are matters more than what you do. We value accountability, stewardship, a strong commitment to self-improvement, and humility, and we're building a team that shares these convictions. VOXO is revolutionizing how independent pharmacies operate through AI-powered communication and workflow automation. Our platform handles patient interactions, reduces phone volume, and allows pharmacy teams to focus on delivering better care while improving operational efficiency and growth. If you're driven by purpose and ready to spread a spirit of service through your work, we'd love to meet you.

Role Summary

The AR Analyst owns the accounts receivable cycle end to end, from invoice to cash. You will manage incoming payments, drive timely collections, and maintain strong customer relationships while keeping our billing operations accurate and our cash flow healthy. This role brings VOXO's commitment to stewardship to life in every account, every invoice, and every customer conversation, and requires strong attention to detail, sound judgment, and clear communication.

What You Will Do

Billing & Payments

• Process and reconcile customer invoices across Stripe and QuickBooks/Biller Genie
• Manage and record incoming payments across multiple portals and payment types with accuracy and timeliness
• Maintain and update customer billing information

Collections & Customer Management

• Own the AR aging report, monitor open balances, identify trends, and drive timely collections
• Contact customers regarding past due invoices, negotiate payment arrangements, and reduce outstanding balances
• Manage workflows for failed payments and delinquent accounts, escalating when appropriate
• Partner with Customer Success to resolve billing disputes and respond to customer inquiries regarding invoices, payments, and account status in a timely, professional manner

Reconciliation & Reporting

• Reconcile customer accounts for accuracy; review AR aging reports, identify discrepancies, and resolve outstanding issues
• Reconcile and file state sales tax
• Prepare weekly and monthly AR reporting for leadership, covering cash collected, aging buckets, and DSO
• Support month-end close by ensuring AR is reconciled and all revenue is properly recorded

Audit, Compliance & Process Improvement

• Maintain organized documentation for compliance, internal reviews, and external audits
• Identify and flag process gaps; analyze data to streamline billing procedures and recommend corrective actions for slow-paying accounts
• Work alongside other business units to develop and integrate scalable, end-to-end Order-to-Cash processes and solutions

What You Bring

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• 3 to 6 years of AR, billing, or collections experience, ideally in a SaaS or subscription based business
• Strong understanding of basic accounting principles
• Advanced proficiency in Microsoft Excel, including formulas, functions, and data reconciliation across systems
• Detail-oriented operator who doesn't let things fall through the cracks
• Excellent organizational and time management skills
• Clear, professional communicator, comfortable working cross-functionally and interacting directly with customers
• Ability to analyze data, solve problems, and work independently in a fast-moving environment where processes are still being built

Preferred Skills

• Hands-on experience with Stripe, QuickBooks, or similar billing/accounting platforms
• Familiarity with enterprise systems such as SAP or Oracle
• Experience with CRM/billing platform integrations

Cultural Expectations

At VOXO, this role is where our promise to independent pharmacies gets kept or broken, one invoice and one conversation at a time. The AR Analyst embodies accountability, stewardship, self-improvement, and humility in every interaction.