Manager Health Promotion

Posted: 08-Jun-26 Location: Houston, Texas Type: Full Time Category: Executive Internal Number: 179656 Job Number: 179656 Job Title: Manager Health Promotion Salary: $80,000.00 – $100,000.00 Community Health Choice, Inc. (Community) is a Non‑profit Managed Care Organization (MCO) licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 members with programs including: Medicaid State of Texas Access Reform (STAR) program for low‑income children and pregnant women Children’s Health Insurance Program (CHIP) for children of low‑income parents, including CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR Health Insurance Marketplace Plans offering comprehensive individual health coverage Community Health Choice (HMO D‑SNP), a Medicare Advantage Dual Special Needs plan combining Medicare and Medicaid benefits with additional services such as dental, vision, and transportation Community’s mission is to improve members’ experiences and outcomes through high‑quality health care and evidence‑based programs such as asthma, diabetes, and high‑risk pregnancy care management. Job Summary The Manager of Health Promotion leads the design, implementation, and evaluation of health education and coaching programs that address key health issues and risk behaviors, advancing the organization’s population health strategy. This role translates departmental strategic direction into operational program plans, ensuring measurable performance against key health outcomes, member experience, equity, and utilization goals. Responsibilities Oversee day‑to‑day coaching program operations, including staffing models, caseload/workflow design, documentation standards, and program protocols. Develop and maintain the program operating model (workplans, meeting cadence, decision logs), policies/procedures, and vendor/partner deliverables. Provide direct supervision to health educators and assigned staff—hiring, onboarding, goal setting, coaching, performance management, and training. Lead the design, implementation, and ongoing optimization of health education and coaching programs, ensuring alignment with organizational population health strategy and evidence‑based standards. Conduct or coordinate needs assessments using relevant data, synthesize findings with enterprise partners, and translate insights into actionable coaching program roadmaps and annual goals. Develop and implement strategies to engage members, support program enrollment, participation, and sustained behavior change; define referral pathways and partner with medical affairs, marketing, and community outreach teams on targeted outreach and education campaigns. Define program success measures and monitor performance using clinical, quality, utilization, equity, and experience data; evaluate effectiveness of coaching interventions; identify gaps and barriers to engagement; lead continuous improvement activities with analytics, operations, and medical affairs partners. Prepare and present routine and ad‑hoc status updates, performance summaries, and recommendations to leadership and governance forums. Maintain awareness of applicable regulations, accreditation requirements, and emerging best practices in population health management; assess impact and recommend updates to programs, workflows, and measures. Perform other duties as assigned related to population health and health promotion. Education / Training / Certification Minimum: Bachelor’s degree in public health, health education, health promotion, nursing, social work, psychology, health administration, or a related field. Preferred: Master’s degree in public health, health education, health promotion, health administration, or a related field. Preferred certifications: Certified Health Education Specialist (CHES/MCHES) and/or health coaching certification (e.g., NBC‑HWC). Experience 5+ years in health promotion, health education, wellness, or care management, including designing and/or overseeing coaching or behavior change programs and using data to drive engagement and outcomes. Experience in managed care and/or public health settings, partnering with clinical/medical affairs teams and community‑based organizations to support member engagement and reduce disparities. 2+ years of people‑management experience, including direct supervision of health educators, coaches, or related roles; demonstrated ability to set expectations, develop staff, and drive accountability for quality and productivity. Experience with budget oversight and/or vendor/partner management; experience leading teams in a matrixed environment and supporting change management across stakeholders. Technical & Analytical Skills Proficient in Microsoft Office (Word, Excel, PowerPoint) and reporting/visualization tools (Power BI or comparable). Working knowledge of care management, coaching documentation, CRM/case management, or population health platforms—able to define reporting requirements, interpret dashboards, and translate data into operational actions. Familiarity with claims/clinical data concepts; able to partner effectively with analytics teams on evaluation design and measurement. Other Qualifications Knowledge of health behavior change principles and evidence‑based coaching approaches (e.g., motivational interviewing, SMART goal setting). Program and project management skills (scope, workplans, timelines, risks, dependencies). Strong analytical and problem‑solving skills; ability to synthesize performance data into clear insights and actionable recommendations. Experience with program evaluation, performance monitoring, and continuous improvement methodologies. Excellent written, verbal, and presentation skills; effective communication with frontline staff, leaders, and clinical partners. Demonstrated cultural humility and commitment to health equity; ability to tailor engagement approaches to diverse member needs and health literacy levels. Ability to manage competing priorities and deliver results in a fast‑paced, highly collaborative environment. Experience developing health education content, coaching curricula, or standardized protocols (telephonic, virtual, and/or in‑person). Experience developing policies/procedures, facilitating governance forums, and/or managing vendors/contracts. Experience with outcomes measurement and value‑based initiatives. Core Competencies Coaching Problem Analysis Motivated Decision Making Leadership Listening Clear, concise communication across diverse audiences Data‑driven decision making and outcome accountability Program management: scope, timeline, risks, deliverables Staff coaching, development, and performance management Cross‑functional collaboration with various stakeholders Communicates clearly across levels; translates complex information into action Influences without authority; builds consensus and drives accountability Facilitates meetings; clarifies decisions, owners, timelines, and follow‑up Navigates conflict; negotiates solutions amid competing priorities Builds trusted partnerships with clinical, operational, and community stakeholders Practices cultural humility; communicates respectfully with diverse populations #J-18808-Ljbffr