Sr Site Reliability Engineer

Financial Software company


Position: SRE Engineer


Location: Hybrid remote/Buffalo Grove/Chicago


Comp: Solid Base, bonus, equity


Benefits: Comprehensive Health, 401K and Equity plan
• Design and implement monitoring, alerting, and dashboards in New Relic (APM, Infrastructure, Logs, Synthetics) across Azure and AWS; write NRQL queries for troubleshooting, analysis, and reporting.
• Define and implement SLOs/SLIs and error budgets; coach teams on using them to balance feature velocity with reliability and communicate system health to stakeholders.
• Lead alert noise reduction and signal quality engineering-tune thresholds, eliminate false positives, and ensure every alert is actionable.
• Optimize observability costs through log ingestion management, pipeline rules, and New Relic configuration governance.
• Partner with engineering teams to improve observability maturity: structured logging, metrics instrumentation (RED/USE methods), distributed tracing, and effective dashboard patterns.
• Develop and maintain Terraform infrastructure as code for provisioning and managing monitoring resources, alert configurations, and observability infrastructure-this is a primary engineering responsibility, not an occasional task.
• Establish and enforce IaC governance standards for observability infrastructure across teams, providing a repeatable, auditable model for how monitoring resources are managed.
• Author and troubleshoot Azure DevOps pipelines; support teams with deployment visibility, change tracking, and release hygiene as it relates to production reliability.
• Administer and configure Incident.IO: alert routing, notification workflows, Slack and OpsGenie integration, and runbook management-operationalizing what exists today and expanding from there.
• Build out incident management foundations that are largely yours to establish: PIR/postmortem processes, on-call rotation design, escalation policies, incident severity classification, and response playbooks.
• Track and report on MTTR, MTTD, and incident frequency; identify trends and drive continuous improvement in partnership with engineering teams.
• Respond to and debrief on production incidents-providing real-time troubleshooting support and facilitating structured post-incident reviews.
• Enable stream-aligned engineering teams to adopt improved observability and incident management practices through workshops, consultation, and hands-on guidance.
• Collaborate with the Subsystems Platform Team to translate common needs into self-service observability and incident management capabilities.
• Build lasting team competency through documentation, training materials, and knowledge-sharing sessions that outlast any individual engagement.


WHAT YOU'LL BRING:
• Core SRE Experience