Crisis Counselor (Bilingual)

Job Overview – Crisis Counselor (Bilingual) Compensation: $22.50/hour Location: Miami, FL Schedule: Sunday to Thursday, 5:00 AM - 2:00 PM (Hybrid) TAG MedStaffing is hiring a Crisis Counselor (Bilingual) in Miami, FL for our client, supporting crisis intervention, risk assessment, and referral services in a high-volume call center environment. This role focuses on assisting individuals in crisis through de-escalation, safety assessment, and connection to community resources. The position offers structured training and long-term growth within a behavioral health setting. Responsibilities as the Crisis Counselor (Bilingual) Crisis Intervention: Respond to inbound calls and provide crisis counseling and suicide intervention using established protocols. Assessment: Evaluate caller needs, identify risk factors, and determine appropriate next steps for care and support. Resource Coordination: Provide referrals to community services and support agencies based on individual needs. De-escalation: Utilize active listening and crisis management techniques to stabilize high-stress situations. Documentation: Accurately document all interactions and maintain detailed records in the system. Compliance: Ensure adherence to confidentiality standards and regulatory requirements including HIPAA. Qualifications for the Crisis Counselor (Bilingual) Education: Bachelor’s degree in Social Work, Human Services, or a related field is required. Language Requirement: Bilingual proficiency in Spanish or Creole is required. Experience: 1-2+ years of experience in crisis intervention, social services, or behavioral health. Industry Knowledge: Familiarity with crisis response protocols, referral services, and community resources is preferred. Technical Skills: Proficiency in Microsoft Office and ability to navigate multiple systems during calls is required. Skills & Attributes: Strong communication skills, emotional resilience, and the ability to remain calm under pressure are required. #J-18808-Ljbffr TAG MedStaffing