Manager of Technical Services

Job Description

Job Description

KEY RESPONSIBILITIES:

Act as an individual contributor supporting food safety and quality across all aspects of food manufacturing

• Ensure adherence to food safety regulations (e.g., FDA, USDA) and industry standards (e.g., HACCP, GMP, BRC, Halal, Organic Programs, and any programs affiliated with labeling or product claims).
• Ensure existing and continue to evolve robust QA programs to uphold product quality and consistency
• Conduct regular audit and inspections to identify areas for enhancement

Microbiological and Chemical Laboratory Oversight

• Oversee laboratory operations and certifications for food chemistry lab and internal micro lab.
• Maintain lab certifications and audits

Process improvement

• Identify opportunities for process optimization and efficiency improvements.
• Implement new technologies and methodologies to enhance manufacturing processes.

Customer focus

• Primary point for customer complaints and complaint resolution
• Lead corrective action and preventative action investigations

Cross-functional Collaboration

• Collaborate closely with production, supply chain, sales, and procurement teams to streamline operations and resolve technical challenges.
• Work with sales to ensure technical aspects align with market demands
• Regulatory Compliance and Risk Management
• Stay abreast of evolving food safety regulations and ensure organizational compliance
• Manage risk by identifying potential quality or safety issues and implementing corrective actions.

Project Management

• Lead technical projects from inception through execution, ensuring milestones and budgets are met.
• Evaluate project outcomes and incorporate learnings into future initiatives

KNOWLEDGE / ABILITIES:

• Strong knowledge of food safety regulations (FDA, USDA) and quality management systems (HACCP, GMP, BRC or other GFSI programs).
• Demonstrated leadership skills with a proven track record of building and developing high-performing teams.
• Experience in project management, process optimization, and continuous improvement methodologies (e.g., Six Sigma, Lean).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and external stakeholders.