F&B Wok Inn Cashier/Cook FT
Kickapoo Lucky Eagle Casino
Reports to: F&B Supervisor Job Summary: The Marketplace Cashier/Cook is responsible for providing excellent guest service by accurately and efficiently processing guest's food & beverage preparation and purchases. Essential Functions:
- Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
- Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
- Greets guest and efficiently processes food and beverage orders and purchase through the Point of Sale (POS) System.
- Maintains the accountability and security of their individual cash drawer.
- Stocks and cleans workstation/venue to ensure presentable products.
- Ensures and collects appropriate guest payment for food and beverage service.
- Prepares food as needed in the quick service kitchens.
- Maintains a professional and tidy appearance at all times.
- Communicates in a positive, respectful manner to both internal and external guests.
- Builds and maintains knowledge of food & beverage offerings to ensure all questions answered appropriately and accurately.
- Must maintain excellent attendance and be available to work events and varied schedules per business needs.
- Performs other special projects and duties assigned.
- Demonstrate and promote KLECH core values and MAD skills
- Manage and maintain security of confidential information entrusted to position.
- Attend and satisfactorily complete all required training as assigned.
- Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
- The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
- Perform other duties as assigned.
- Must have a High School Diploma, G.E.D or related food service job experience.
- Experience working in a fast-paced, high volume fine dining, casual, and/or nightclub preferred.
- Wine and alcohol knowledge preferred.
- Strong communication skills in English both written and oral. Spanish or other language skills a plus.
- Ability to work independently with minimal supervision.
- Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
- Ability to work under pressure in a fast paced, event-driven, stressful environment.
- Ability to meet multiple deadlines and multi-task.
- Ability to have strong critical thinking, analytical and guest service skills.
- Must possess a positive attitude with strong organizational and leadership qualities.
- Ability to add, subtract, multiply and divide in all units of measure.
- Ability to define problems, collect data, establish facts and draw conclusions.
- Ability to understand complex instructions and material.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
- Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
- Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
- Ability to maintain confidentiality.
- Ability to follow and comply with established Casino guest service programs.
- While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
- The team member must be able to concentrate for prolonged periods.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
- The team member must be able to communicate effectively in person or using telecommunications equipment.
- The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
- Frequently lift and/or move up to 50 lbs.
- Normal office setting and casino floor.
- Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
- Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
- Extended hours and irregular shifts may be required including nights, weekends and holidays.
- Must be able to perform under pressure and work long hours under stressful conditions.
- May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
- May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
- Travel may be required to perform one or more essential functions of this position.
- Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
- Must be able to provide authorization to work in the United States.
- Must be at least 18 years of age.
- Must have access to reliable transportation to commute to and from work.
- Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
- Must acquire and maintain a valid Health Food Handlers Card, Alcohol Awareness Certification, Suspicious Activity, Cash Handling, and other required compliance trainings.
- Must participate in tip reporting program.
Vacancy posted 3 days ago
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