Pharmacy Customer Service Representative - Full-time - TBD Pharmacy

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Health insurance

We're a growing independent pharmacy looking for a friendly, dependable Customer Service Representative to be the first point of contact for our patients. If you're organized, patient-focused, and good on the phone, we'd like to hear from you.

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Major tasks are:

Greet patients at the counter and answer incoming phone calls
And Make phone calls to inform patients that we received their prescriptions
Take refill requests and check prescription status
Process point-of-sale transactions and handle cash, and card
Schedule deliveries and follow up with patients on ready prescriptions
Keep the front counter, waiting area, and OTC shelves clean and stocked
Maintain patient confidentiality in accordance with HIPAA

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Requirements

High school diploma or equivalent
Strong communication and customer service skills
Comfortable with computers, phones, and basic data entry
Dependable, punctual, and able to work in a fast-paced environment
Able to stand for extended periods and lift up to 25 lbs

Preferred

Prior pharmacy, retail, or healthcare front-desk experience
Knowledge of PioneerRx pharmacy software
Bilingual English/Spanish

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Compensation & Schedule

Starting pay: $16.00 per hour, with room to grow based on performance
Schedule to be discussed at interview