Body Shop Manager - Lead Repairs & Customer Service

Apply Job Type Full-time Description About Us: At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Shift: Monday - Friday 7:00am - 4:00pm Job Purpose: The Body Shop Manager is responsible for managing the Body Shop Associates and assisting with performing major repairs from start to finish on damaged vehicles, including mechanical repairs, body panel replacement or repair, refinishing of repaired areas and prep for delivery to customer. Essential Duties and Responsibilities: Honor Commitment: Scheduling & assigning work to body shop Associates, demonstrating a commitment to efficient workflow and timely service. Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing, fulfilling commitments to transparency and customer satisfaction. Assist with invoicing and collecting procedures, supporting accurate and timely financial processing. Create Positive Experiences: Document and diagnose necessary repairs by taking photographs, providing clear and visual documentation to support repair assessments. Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work, facilitating a smooth and hassle-free experience for customers. Promote and sell Body Shop services, engaging with customers proactively and offering solutions to their needs. Foster Life-Long Learning: Continuously improve knowledge of vehicle systems, parts, and repair processes to enhance diagnostic and estimation accuracy. Stay updated on industry best practices, new technologies, and insurance procedures to ensure accurate and efficient service. Seek opportunities to expand skills in customer service, communication, and sales techniques to enhance interactions with customers and promote body shop services effectively. Exhibit Pioneering Spirit: Identify opportunities to streamline processes within the body shop to improve efficiency and customer satisfaction. Proactively address challenges and implement solutions to optimize body shop operations. Suggest new tools, technologies, or training programs that could enhance the quality and efficiency of body shop repairs. Demonstrate Good Stewardship: Assist with maintaining inventory of parts, paint and materials necessary for repair functions, contributing to efficient resource management. Accurately track and manage repair costs, labor hours, and materials used to ensure profitability and responsible financial management. Adhere to safety protocols and maintain a safe working environment for all body shop personnel. Other Duties as Assigned: Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives. The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Competencies: Conflict resolution Customer service Documentation Leadership skills People development Teamwork Minimum Qualifications: High school diploma or equivalent with additional trade school or college education preferred. Mechanical and refinishing knowledge required with five years of related experience preferred. Basic computer skills are required. ASE, Dupont or other certification required. Dependable and reliable attendance required. Supervisory experience is preferred. A valid driver's license is required, a CDL is preferred. Medical Safety Compliance: Must successfully pass a baseline medical evaluation and a respiratory fit test (per OSHA standards) to ensure the safe use of required personal protective equipment (PPE). Ability to maintain a clean-shaven face where the respirator seals to the skin to ensure a proper fit during daily operations. Employee Benefits: Insurance: Medical - PPO and HDHP options Flexible Spending Account (FSA) Health Savings Account (HSA) with company match Dental Insurance Vision Insurance Accident & Critical Illness Insurance Group Term Life Insurance (company paid) Short and Long-Term Disability (company paid) Paid Time Off: Paid Time Off (PTO) Paid Holidays Volunteer Time-Off Paid Maternity/Paternity Leave Bereavement/Funeral Compensation: 401(k) Retirement Plan with company match Incentive Programs Shift Differential Program Tool Rewards Program Safety shoe and glasses program Other: Employee Assistance Program (EAP) Wellness incentives Company paid and provided uniforms Training: In-House, Instructor-Led, and Online JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr JX Truck Center