Field Service Engineer
$51.74 - $80.84 per hourAgilent
Agilent Technologies seeks a Field Service Engineer to install, maintain, and repair IVD biopsy tissue stainer systems and multi-vendor laboratory instrumentation across the Northeastern U.S., with primary coverage in New York City. The role involves on-site technical support, troubleshooting, preventive maintenance, and customer training in regulated clinical laboratory environments.
Responsibilities
- Perform on-site installation, maintenance, repair, and troubleshooting of Agilent and third-party instrumentation systems
- Deliver preventive maintenance, system upgrades, and emergency repairs to optimize instrument performance
- Respond to service requests and communicate proactively with customers throughout service processes
- Document service activities, time, and expenses in SAP and other systems; train customers and staff on equipment operation
- Provide feedback to product and manufacturing teams regarding equipment performance issues and anomalies
Requirements
- High school diploma, military training, associate degree, or relevant electronics coursework
- 4+ years experience in instrumentation maintenance or clinical/analytical lab environments
- Strong problem-solving and technical communication skills
- Proficiency with computer systems, Excel data analysis, and online training platforms
- Willingness to travel 50%+ within Northeastern U.S. and occasionally nationwide
- Residency within 50-mile radius of New York City required
- Bachelor's or Master's degree in Chemistry, Biochemistry, or related field preferred
Compensation: $51.74 - $80.84/hr plus eligibility for bonus, stock and benefits
Vacancy posted 14 days ago
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