HVAC Truck Based Service Manager

HVAC Truck?Based Service Manager (TBSM)

You will provide day?to?day leadership and operational management for a truck?based HVAC service team, ensuring excellence in safety, customer experience, technician development, and financial performance. In this role, you will manage an HVAC Service Team, including mechanics and an annual revenue portfolio. You will partner closely with branch leadership and cross?functional teams to meet commitments and grow the business.

• Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement.
• Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control.
• Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets.
• Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world?class customer satisfaction.
• Ensure rigorous compliance with safety programs, company policies, and regulatory requirements.
• Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism.
• Partner with sales and technical leaders on service scopes, estimates, and change ordersincluding providing resources for service quotes beyond standard catalogs when required.
• Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics.
• Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity.

What We Look For

Required

• Knowledge of Commercial HVAC systems and demonstrated success leading HVAC field service teamspreferably truck?basedwith responsibility for technician development, customer outcomes, and financial results.
• Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast?paced, matrixed environment.
• Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement.
• Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes.
• Excellent communication skills and a customer?first mindset.

Preferred

• Experience managing HVAC service work scopes and complex service portfolios.
• Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions.
• Knowledge of Johnson Controls truck?based service standards and best practices.

What We Offer

• Competitive pay and benefits
• Opportunities for training, career growth, and advancement
• A values?driven culture focused on safety, integrity, inclusion, and customer success

HIRING SALARY RANGE: $83k-137k to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.