Technician

As a Technician for Home Services, you will be at the forefront of delivering a world‑class experience for our residential customers. From installing high‑speed data, IPTV, and home automation systems to troubleshooting and supporting advanced home networks, your work directly impacts the satisfaction and loyalty of our customers. Responsibilities Install and service high‑speed data and voice services in residential environments. Install and service home security and automation systems, adhering to licensing and safety requirements. Splice fiber connectors; use OTDR, light meters, and other fiber diagnostic tools. Troubleshoot hardware and software issues; adjust or replace inoperative equipment and test for performance. Conduct customer premise surveys, recommend equipment placement, and manage scheduling impacts. Wire CAT6 and/or fiber optic drops inside customer homes as directed. Demonstrate systems to clients and secure training sign‑off. Configure both wired and wireless networks and devices. Maintain company tools and assets, reporting any defective materials or inaccurate job information. Clean up work areas post‑installation and patch drill holes. Work shift rotations including Saturdays; be available for after‑hours and weekend on‑call duty. Perform additional duties as assigned. Qualifications What You Will Bring As a CSpire team member, you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single‑minded commitment to unbeatable internal and external customer experience. You will have a steadfast devotion to doing the right thing the right way and a deep‑seated dedication to accountability and ownership. You will also bring an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement. High School Diploma or equivalent. Good oral and written communication skills. Experience with home automation/security systems. Strong interpersonal skills and customer service mindset. We will give special consideration to candidates who have: Experience in fiber splicing. Experience in wireline phone service. Experience with wireless routers and wireless technology. Benefits Competitive Compensation Package Blue Cross Blue Shield Health Insurance Tuition Assistance Programs Complimentary Wireless Service & Device 401k Match Teladoc Telemedicine WellBeacon Wellness Program Paid Talent Referral Opportunities Tailored learning paths for every position *Complimentary wireless service and device available to team members in our wireless footprint. Physical Requirements and Working Conditions Must be able to sit for long periods of time and use a computer keyboard and/or mouse, while viewing a computer screen. Must be able to work some evenings and weekends in an on‑call/emergency environment. Must be able to handle and move 50lbs. or more. Must be able to work on a ladder for an extended period. Must have good hand‑eye coordination. Must be able to operate tools and equipment. Must be able to traverse difficult terrain, bend, crawl, and work in attics and outdoor weather conditions for extended periods. Must be available via phone 24/7 for emergencies and on‑call as directed. Regional and occasional long‑distance travel required. Must have an appropriate driver’s license and be insurance eligible. #J-18808-Ljbffr