Insurance Customer Service Representative

Insurance Customer Service Representative

We are seeking a customer-focused Insurance Customer Service Representative to support clients with their insurance needs while delivering exceptional service. This role is responsible for servicing existing accounts, assisting with policy sales and renewals, issuing certificates of insurance, and responding to customer inquiries. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to building lasting customer relationships.

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees. When you join our team, you'll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day. At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off & paid holidays
• Employee assistance program (EAP)
• Life & disability insurance
• Professional development & career growth opportunities

Qualified candidates are encouraged to complete the online application through Security First Bank's secure applicant portal by visiting our website and selecting the careers page. For application assistance or accommodation requests, please contact: Security First Insurance, 1414 E 2oth Street, STE 9, Scottsbluff NE 69361 or call View phone number on click.appcast.io.

Key responsibilities include:

• Provide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.
• Quote, process, and service insurance policies for new and existing customers.
• Issue certificates of insurance and maintain accurate client records and documentation.
• Support agency growth through referrals, relationship-building, and cross-selling opportunities.
• Ensure compliance with insurance regulations, agency procedures, and documentation requirements.

Qualifications and experience:

• High school diploma or equivalent required.
• Previous insurance, customer service, sales, or related experience preferred.
• Active Property & Casualty license preferred, or the ability to obtain required licensing.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and the ability to manage multiple priorities while maintaining confidentiality.

This job description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.