Social Work Navigator

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16570
Department: Commissioner Precinct 4
Opening Date: 04/10/2026
Closing Date: 6/30/2026 3:34 PM Central
Max Number of Applicants: 150


Position Description
POSITION DESCRIPTION

Harris County Precinct 4 seeks Social Work Navigators to join the Social Services Department. This role supports the Operations Division by bridging gaps between frontline services and policy opportunities, while contributing to resource-related projects aligned with the agency's mission as well as providing direct services to constituents in need.
This position requires hands-on experience in case management, advocacy, resource navigation, and macro-level social work initiatives. Navigators will engage in direct client interactions, research, project management, and fieldwork while following a client-centered, holistic approach. Under supervision from a social worker field supervisor, and licensed therapist, the navigator will develop professional competencies and receive guidance to enhance their professional growth in service of the Precinct 4 community.
Duties and Responsibilities:

Case Management and Client Services

• Provide case management services, including assessments, service planning, and follow-up.
• Communicate with clients via phone, email, virtual platforms, and in person.
• Use technology systems for client information, case tracking, and documentation.
• Utilize motivational interviewing and trauma-informed approaches to assess client needs.
• Ensure accurate documentation and maintain client confidentiality.
• An ability to provide and perform essential staff responsibilities including emergency case management and support during disaster relief efforts in person as a integral part of the emergency response team (e.g. weather events, warming/cooling center or temporary shelter support, food distribution support, mobile crisis support, and any other duties needed in the time of a disaster.)

Advocacy and Research

• Identify gaps between frontline service delivery and policy implementation.
• Develop recommendations to improve organizational practices and promote equitable access.
• Advocate, Research and prepare materials for advocacy initiatives addressing community needs and on behalf of constituents on a path to empowerment, access and knowledge of resources.
• Support commissioners court social service needs and program.

Resource Navigation and Workshop Development

• Create and facilitate social service and program workshops and events.
• Collaborate with agency staff to maintain and update community resource guides.
• Strengthen resource networks by coordinating with community partners.

Fieldwork and Community Engagement

• Travel to community centers, outreach events, agencies, and client locations to deliver services.
• Represent the agency at community meetings, resource fairs, and advocacy events.

Administrative Duties

• Manage and resolve client service tickets in a time efficient manner.
• Participate in team meetings, training sessions, and supervision.
• Utilize data and case management systems for reporting and decision-making.
• Assist with special projects and adhere to agency policies and procedures.
• Perform other duties as assigned by the direct supervisor and Social Services Director.

Harris County is an Equal Opportunity Employer


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This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements
Education:

• Master's degree in social work (MSW) or related master's program from an accredited U.S. program.
• Flexibility to travel locally to community centers, agencies, and outreach locations.
• Adherence to social work values, ethics, and professional principles or related field board and ethics standards.

Knowledge, Skills, and Abilities:

• Demonstrated empathy, patience, and inclusiveness.
• Strong organizational, listening, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage competing priorities and adapt to change.
• Proficiency in technology, including case management software, ServiceNow, Apricot/Banterra, and Microsoft Suite.
• Ability to work independently and as part of a team while maintaining confidentiality.

NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Bilingual (e.g., Spanish, Arabic, Pashtu/Dari, Vietnamese, Chinese, Amharic, Oromo, Tigrigna, etc.).
• Knowledge of local, state, and federal social service delivery systems.
• Mental Health First Aid or Motivational Interviewing certification.
• LMSW, LCSW, LMSW-S, LCSW-S, LPC-A, LPC, LPC-S to practice in Texas, or in the process of acquiring licensure.
• Three (3) years of experience addressing constituent concerns, resource navigation, case management, or social service support in the field.
• Exceptional listening and problem-solving skills.
• Exceptional conflict resolution skills and crisis stabilization support
• Strong interpersonal, communication and organizational skills.
• Experience working with Social Work graduate level university internship programs or related graduate level internship programs.
• Experience with Disaster Relief Efforts
• Ability to effectively interact with diverse groups, with dignity and respect.
• state of disaster as directed by appropriate county managers.

General Information
Location:

• Multiple Locations in Precinct 4 - Varies

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01


Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02


If you selected a college degree in response to the previous question, which of the following best describes your major?

• Social Work
• Other Related Field
• Unrelated Field
• N/A; No Degree

03


Please describe your educational background including level of education completed, area of study and completed major and minor programs.
04


Which of the following best describes your verifiable experience addressing constituent concerns, resource navigation, case management, or social service support in the field?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years but less than five (5) years
• Five (5) years or more
• I do not have this experience

05


Please provide the dates of employment during which you obtained experience working in addressing constituent concerns, resource navigation, case management, or social service support in the field. Provide the month and year that began and ended the experience ( Example: "January 2020 - December 2025" ) If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.
06


Do you have a LMSW, LCSW, LMSW-S, LCSW-S, LPC-A, LPC, LPC-S to practice in Texas, or in the process of acquiring licensure?

• Yes
• No

07


Do you have a Mental Health First Aid or Motivational Interviewing certification?

• Yes
• No

08


Which of the following language(s) are you bilingual and fluent?Select all that apply:

• English and Spanish
• English and Vietnamese
• English and Chinese
• English and Arabic
• English and Other Language(s)
• None of the Above

Required Question