Bookkeeper / Customer Service

Bookkeeper / Customer Service Representative

Wec are seeking a detail-oriented and customer-focused Bookkeeper / Customer Service Representative to join our team. This role is ideal for someone who is equally comfortable managing financial records and providing an excellent customer experience. You will play a key role in keeping our financials accurate while being the first point of contact for customers.

Key Responsibilities

Bookkeeping Duties:

• Manage daily financial transactions including invoices, payments, and deposits
• Reconcile bank accounts and credit card statements
• Maintain accurate records in accounting software (QuickBooks or similar)
• Process accounts payable and receivable
• Assist with payroll entries and expense tracking
• Generate financial reports and assist with month-end close
• Ensure compliance with company policies and basic accounting standards

Customer Service Duties:

• Answer incoming calls and assist customers with scheduling and questions
• Greet customers and provide a professional, friendly first impression
• Communicate repair updates and timelines clearly
• Coordinate with technicians and estimators to ensure smooth workflow
• Handle customer concerns and resolve issues in a timely manner
• Assist with insurance-related communication when needed

Qualifications

• 2+ years of bookkeeping or accounting experience
• Strong knowledge of accounting software (QuickBooks preferred)
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage priorities in a fast-paced environment
• Experience in an automotive or collision repair setting is a plus (not required)

Skills & Attributes

• Professional and friendly demeanor
• Strong problem-solving abilities
• Dependable and trustworthy with financial information
• Team-oriented mindset
• Comfortable working with both numbers and people

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Opportunities for growth within the company
• Supportive team environment
• Paid time off and holidays (if applicable)

We pride ourselves on delivering high-quality repairs and outstanding customer service. You'll be part of a team that values professionalism, accountability, and taking care of both our customers and each other.