Senior CRM Developer

Senior CRM Developer

DCWP seeks a Microsoft Dynamics 365 / CRM Developer to join its Application Development team within the agency's Information Technology division. This hands on role supports the agency's mission critical licensing, compliance, and enforcement systems by designing, configuring, and extending the Dynamics 365 / Power Platform environment and integrating it with internal and external applications. The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and support agency modernization initiatives. Responsibilities will include:

• Design, configure, and customize the Dynamics 365 platform including entities, forms, views, business rules, workflows, and model-driven apps
• Develop plugins, custom workflow activities, and JavaScript web resources to support complex business logic
• Build and maintain integrations between Dynamics 365 and agency systems using REST APIs, Azure services, and.NET components
• Collaborate with DBAs to design and optimize Dataverse and SQL data structures supporting CRM solutions
• Participate in requirements analysis, solution design, sprint planning, and code reviews
• Ensure all CRM solutions follow agency standards for security, auditability, performance, and maintainability
• Develop technical documentation, deployment scripts, and release notes for CRM enhancements
• Support production releases, troubleshoot issues, and provide Tier-3 application support
• Contribute to modernization efforts including Power Platform adoption, workflow automation, and legacy system integration

Computer Specialist (Software) - 13632

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. Special Note To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

1. Strong knowledge of SDLC methodologies including Agile, Scrum, and DevOps 2. 7+ years of hands on experience with Microsoft Dynamics CRM / Dynamics 365 CE (2013–365) including configuration, customization, and solution deployment 3. 5+ years of experience developing C#/.NET components such as plugins, workflow activities, and integration services 4. Experience creating and customizing model driven apps, business process flows, and Power Automate flows 5. Proficiency with JavaScript, HTML, and web resources for CRM UI customizations 6. Strong understanding of Dataverse, entity modeling, relationships, and security roles 7. Experience designing and consuming RESTful APIs, including authentication patterns (OAuth, Azure AD) 8. 5+ years of SQL Server development experience including T SQL, stored procedures, and performance tuning 9. Experience with SSRS or Power BI for CRM reporting (preferred) 10. Experience with Azure Logic Apps, Azure Functions, or Service Bus (preferred) 11. Microsoft certifications in Dynamics 365, Power Platform, or .NET are a strong plus 12. Strong verbal and written communication skills ability to work independently and manage multiple priorities Selective Certifications: - Microsoft Dynamics 365 Customizations & Configuration - Dynamics 365 Customer Engagement (CE) Developer - Power Platform (Power Apps, Powe Automate) - C#/.Net Application Development - API Development & Integration - Azure Cloud Services (Logic Apps, Functions, Service Bus) - Dataverse/Dynamics 365 Data Modelling

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.