Senior Quality & Call Center Analyst
UC Irvine
UCI Health is seeking a QA professional to lead the Call Center quality assurance program within the Referral Center. You will design monitoring formats, track performance, and provide trend analyses to management. Responsibilities include training call center staff, improving processes, and developing quality reports. Strong English communication and four years’ related experience are required; bachelor’s degree preferred. This on-site role offers a comprehensive benefits package. #J-18808-Ljbffr UC Irvine
Vacancy posted 3 days ago
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