Recreation Attendant (Park Monitor)

Park Monitors are the eyes and ears of The Adventure Park at Virginia Aquarium. Your primary responsibility is to ensure the safety and well‑being of Park guests, as well as providing support, assistance and guidance where needed, to create an enjoyable and memorable experience for all guests. Park Monitor responsibilities include coaching and supervising guests; executing operational tasks for the park; performing daily inspections of aerial trails, equipment, and the grounds; and facilitating problem-solving as unique and challenging situations arise. This position is supervised by the Park Operations Assistant Manager and Park Manager. About Us The Adventure Park, owned and operated by Outdoor Ventures Group, promotes active enjoyment of the outdoors through adventure recreation. Our adventure parks bring together people of all ages to challenge themselves, develop their confidence and build connections with each other, the outdoors and our team. Become a leader on our team where we promote a continuous learning environment and career development opportunities. Benefits include competitive pay, paid training, complimentary climbing and other park activities, a flexible schedule and more. Responsibilities Complete opening and closing park procedures, including, but not limited to: Check‑in and retail facilities; completion and recording of daily inspections of courses, gear and grounds; and reservation management. Monitor climbers; coaching and providing feedback as necessary. This includes training and leading guests to complete check‑in, briefing, harnessing, aerial trails, and special events. Actively engage with guests to provide high quality, memorable outdoor experiences. Provide excellent customer service in response to identified and expressed guest needs. Acts as the first level of response for customer complaints, course assists, and emergency situations, informing and involving the supervisor and management teams as needed. Complete necessary supporting paperwork in a timely manner. Assist with park maintenance, grounds keeping, retail sales, and marketing as needed. Follow and enforce Outdoor Venture Group's policies and procedures, including those related to medical and disciplinary situations, facility and equipment use, and emergencies. Ideal candidate models desired guest behaviors. Communicate personal, staff, guest, course, and supply needs to the management team in a timely manner, in addition to regular operational updates. May be cross‑trained for shifts in our new Owl Creek Landing attraction. Other duties as assigned. Qualifications The Adventure Park operates in a natural outdoor environment. You must be comfortable working at height in all seasonal weather conditions as required. Candidates must be at least 18 years old, able to lift 50 lbs. Climbing experience is preferred, but not required. Previous experience providing high quality customer service is preferred. Experience working with large groups in a professional setting is preferred. Additional experience in adventure tourism is preferred. Schedule This is an hourly position. Available positions can be seasonal and part time, depending on operational needs and candidate availability. Candidates should have a flexible schedule with both weekday and weekend availability. There is a mandatory orientation session and training period required for all candidates. This time is paid at your hourly rate. Pay Range While the exact pay offered reflects a candidate's qualifications and experience, Park Monitors are paid at a rate between $14 and $15 per hour. Outdoor Ventures Group offers equality of opportunity and treatment for its present and prospective employees in all phases of the employment process without regard to age, race, color, sex, national origin, disabilities, genetic predisposition or carrier stats, status as a veteran or disabled veteran, sexual orientation, marital status, ancestry or any other basis that is protected by Federal, State or local law. Employment decisions will be based on merit, qualifications and abilities. #J-18808-Ljbffr Venturepark