Field Service Technician

Title A/V Field Service Technician - L2 Duration From 06/01/2026 to 12/31/2026 Responsibilities Troubleshoot system issues and resolve issues with efficiency and quality Troubleshoot, verify, and document performance using a wide range of test equipment Provide a superior level of support to clients during maintenance and repair of AV equipment Develop an ongoing customer relationship, resulting in future customer loyalty Conduct Preventative Maintenance visits to ensure all client AV systems and rooms are operating at optimum levels Work with programmers to load updated Control Programming Files and test changes as needed Escalate issues for further support through the field service supervisors, field service director, and Global Services team members Coordinate resolution with internal Engineering and/or Manufacturers as necessary Work with manufacturers to secure return authorizations and/or parts replacements related to field service tickets Track all time including travel and labor associated with field service tickets via the client’s ticketing system Articulate troubleshooting actions, next step actions, recommendations and/or resolution prior to leaving client or before end of day where possible Provide operational support for meetings and events as required Coax, ethernet and fiber optic cable testing and troubleshooting Responsible for maintaining their toolkit and material inventories Responsible for maintaining their personal licenses, certifications and qualifications Requirements 1-3 years of AV support experience in a corporate/enterprise environment Troubleshooting experience with video walls, control systems, and DSP Competencies in Crestron and QSC control systems Experience with video conferencing, unified communications (UC), and collaboration platforms including Zoom and MS Teams Able to read and understand functional design drawings, cable riser diagrams, and architectural drawings Superior client relationship management is a requirement Achieve AVIXA CTS Certification within first year if not already held Familiarity with a wide range of audio, video and networking equipment Knowledgeable of low voltage electrical concepts (i.e., Ohm’s law) Basic to advanced networking skills Some after-hours / weekend work may be necessary on an occasional basis Must have a valid driver’s license and adhere to insurance requirements Demonstrate a legal ability to work within the United States via I9 verification Ability to work for any US-based company without sponsorship Preferred Experience Any of the following: AVIXA CTS, Biamp, Crestron, or Networking/IT related certifications Experience with brands including Logitech, Shure, QSC, Dante Audio, and related AV platforms Previous experience providing face-to-face client technical systems support Local Milwaukee, WI based candidates preferred Compensation & Benefits The hourly pay rate range for this position is $35.00 to $35.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Equal Opportunity Employer Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Fair Chance Employment Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. #J-18808-Ljbffr