Technical Account Manager

Technical Account ManagerTechnical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.ResponsibilitiesOnboard Customers to Varonis platforms and deliver on-going value and supportLead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violationsHelp customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usageDrive measurable reduction in data exposure across cloud, SaaS, and data platformsEnsure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practicesPrepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussionsAlongside Sales, identify and champion upsell opportunitiesLearn new Varonis products as they are developed and released and develop expertise in your client's unique security ecosystem(s)Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewalsServe as primary technical contact and augment our support and engineering teamsAdvocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate partiesEngage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.Identify, research, maintain control, and remediate customers' technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.Escalate customer issues to management when appropriateCreate knowledge base content to capture new learning for customer and internal reuse.RequirementsBachelor's Degree or equivalent experience4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy companyExperience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologiesUnderstanding of data classification, governance, and DSPM conceptsFamiliarity with AI/LLM data risks and governance considerations (preferred)Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customersExcellent communication skills with the ability to engage technical and executive audiencesProven problem-solving abilitiesCommitment to customer successProven success in contributing to a team-oriented environment.Sales oriented.Proven ability to work creatively and analytically in a problem-solving environment.Excellent communication (written and oral) and interpersonal skills.Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.