E-Commerce Associate

E-Commerce Associate

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. As the E-Commerce Associate, you will be a steward of the brand by delivering best-in-class digital experiences. The role is instrumental in maintaining and up-leveling our online storefront and supporting to drive traffic to the site, which directly impacts sales and growth. A strong candidate for this role is very detail-oriented and has an eye on the larger picture. They operate efficiently and are comfortable manipulating and deploying large datasets across Maiden Home's e-commerce ecosystem. This is a key, cross-functional role within the organization – uniting content and commerce to engage customers and drive high-converting online shopping experiences. The ideal candidate comes to the table with an intellectual curiosity that empowers them to question existing ways of working and a growth mindset that enables them to drive improvements.

This is a unique opportunity to join a brand that is primed for its next stage of growth. You'll enter a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.

This role is on-site at our New York headquarters, located in the TriBeCa design district.

Responsibilities

• Executes Maiden Home's E-commerce merchandising strategy in collaboration with the Senior E-commerce Manager, such as defining product listing page categories, determining sort order, and assisting e-commerce content planning and production.
• Ensures information and content is displayed accurately to reflect the best luxury brand and site experience to customers and trade members across the website and additional digital properties.
• Project Manages e-commerce operations, overseeing e-commerce data and content collection, organization, and publishing for all product launches and site updates
• Operates as a key collaborative partner, overseeing and executing cross-functional initiatives.
• Performs regular monitoring, maintenance, and cleanup of the website to maintain active products and collections and identify and resolve site bugs, flow issues, and UX areas of improvement by refining current QA processes and procedures for the e-commerce team.
• Leverage technology and AI tools to meaningfully improve how the team works - making processes faster, research deeper, and flagging opportunities for improvement
• Develop and execute site and growth reporting and analytics; competitive analyses to bring ideas to the team on how other luxury brands are evolving their selling online.

Qualifications

• 1-3 years of professional experience at an e-commerce company.
• Curiosity and a growth mindset with the instinct to seek improvement.
• Outstanding attention to detail, organizational skills, and relentless follow-through.
• Proven multitasking, communication (verbal and written), and collaboration skill.
• Ability to prioritize and manage timelines. This role will require offsetting regular responsibilities with ad-hoc and special projects.
• Works well in a dynamic team, moves with agility, and is comfortable with shifting priorities.
• Very comfortable working in Excel/Google Sheets
• Proactively uses and experiments with AI to improve workflows
• Experience with analytics platforms like GA4, Posthog, Northbeam is a plus
• Experience with email platforms such as Klaviyo, MailChimp is a plus.
• Experience with e-commerce platforms like Shopify, Magento, Commerce Cloud is required

About Maiden Home Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.

Maiden Home's unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.

Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. Anticipated Salary Range: $65,000 - $80,000