Security Account Manager (83311)

Job Summary The Account Manager reports to the Senior Director of Operations. The major responsibilities of the position include, but are not limited to, the following duties: Duties/Responsibilities Manage daily operational and administrative functions across security contracts employing Inter‑Con employees. Keep the Senior Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner. Support the Senior Director of Operations in operational decision‑making process. Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness. Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption. Ensure the highest standards of conduct, appearance, performance and training are being met at all times. Qualifications Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (e.g., MS Word, Excel, Access, SharePoint). An understanding of security operations and contracts management preferred. Understand operational KPIs and ability to utilize data to drive operations. Strong interpersonal, critical thinking and time management skills. Great communicator who values teamwork. Experience in general office setting in a supervisory role preferred. Comfortable in an ever‑changing, fast‑paced, sometimes stressful environment. Technologically savvy—experienced with MS Office Suite; working knowledge of technology‑driven scheduling platforms a plus. Project management experience; PMP certification a plus. Adept at leading teams in complex problem solving. Customer service orientation required. Ability to interact in a corporate environment and effectively communicate with all levels of management. Must be flexible and possess the ability to meet deadlines in a high‑tempo environment. Excellent time‑management, organization and multi‑tasking skills required. A dependable team player with business maturity, enthusiasm, and a positive work attitude. Ability to work in a matrixed environment. Positive and upbeat team member. Education and Experience Preferred: honorable military discharge, a Bachelor’s degree, or 5 years’ experience in an operations management and project management role. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Requires near and far vision for reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public. Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime. Time flexibility depending on the needs of the company. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer Inter‑Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran. #J-18808-Ljbffr Inter-Con Security