Guest Services Representative

Now Hiring: Full-Time Guest Service Representative Location: Coconut Malorie Resort - Ocean City, MD Company: LaTour Hotels and Resorts, Inc. Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences. Why Work With Us? LaTour Hotels and Resorts offers more than just a job-we offer a career with purpose and perks! As a full-time team member, you'll enjoy: Competitive pay and benefits package Medical, dental, and vision insurance Company-paid short-term disability and life insurance Voluntary benefits and wellness perks 401(k) retirement plan with company match Employee Stock Ownership Plan (ESOP) - become an owner! Travel discounts and resort perks A positive, inclusive work environment where your voice matters Equal Opportunity Employer (EOE) About the Role As a Guest Service Representative, you'll be the warm, welcoming face of our hotel-ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you'll provide seamless service that leaves a lasting impression. Key Responsibilities Greet all guests with a smile and professional hospitality Efficiently handle check-in and check-out procedures Make welcome and departure calls per company standards Proactively resolve guest concerns or direct them to the right resource Answer phones, emails, and voicemails promptly and courteously Complete daily shift checklists and communicate handoffs between shifts Collaborate with housekeeping, kitchen, and maintenance to meet guest needs Monitor and balance cash drawer; report discrepancies to management Maintain a tidy, organized, and professional front desk area Perform concierge and bell services as needed What You Bring to the Team Education & Experience High school diploma or GED required Customer service experience preferred, but not required Skills & Qualities We're looking for team members who are: Customer-Focused - You put the guest first and go the extra mile Adaptable & Energetic - You handle challenges with enthusiasm Honest & Ethical - Integrity is at the core of your work Friendly & Professional - You're approachable, courteous, and respectful Organized & Detail-Oriented - You keep things running smoothly LHR's Core Competencies Accountability Adaptability Enthusiasm Interpersonal Savvy Safety Awareness Tolerance Strong Oral Communication Accuracy in Work Bonus: Bilingual - Spanish-speaking candidates encouraged to apply! Physical Requirements Activity Frequency Standing / Walking Constantly Sitting Occasionally Reaching, Handling, Fingering Frequently to Constantly Bending / Squatting / Kneeling Occasionally Lifting / Carrying up to 50 lbs Occasionally Pushing / Pulling up to 40 lbs Occasionally Work Environment Fast-paced front office environment with frequent interactions and distractions Must be available for varied shifts, including weekends and holidays Ready to Join Us? If you're ready to bring your smile, service skills, and passion for hospitality to a company that values your growth-we want to hear from you!