Guest Services Representative
Resort Travel & Xchange
Now Hiring: Full-Time Guest Service Representative Location: Coconut Malorie Resort - Ocean City, MD Company: LaTour Hotels and Resorts, Inc. Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences. Why Work With Us? LaTour Hotels and Resorts offers more than just a job-we offer a career with purpose and perks! As a full-time team member, you'll enjoy: Competitive pay and benefits package Medical, dental, and vision insurance Company-paid short-term disability and life insurance Voluntary benefits and wellness perks 401(k) retirement plan with company match Employee Stock Ownership Plan (ESOP) - become an owner! Travel discounts and resort perks A positive, inclusive work environment where your voice matters Equal Opportunity Employer (EOE) About the Role As a Guest Service Representative, you'll be the warm, welcoming face of our hotel-ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you'll provide seamless service that leaves a lasting impression. Key Responsibilities Greet all guests with a smile and professional hospitality Efficiently handle check-in and check-out procedures Make welcome and departure calls per company standards Proactively resolve guest concerns or direct them to the right resource Answer phones, emails, and voicemails promptly and courteously Complete daily shift checklists and communicate handoffs between shifts Collaborate with housekeeping, kitchen, and maintenance to meet guest needs Monitor and balance cash drawer; report discrepancies to management Maintain a tidy, organized, and professional front desk area Perform concierge and bell services as needed What You Bring to the Team Education & Experience High school diploma or GED required Customer service experience preferred, but not required Skills & Qualities We're looking for team members who are: Customer-Focused - You put the guest first and go the extra mile Adaptable & Energetic - You handle challenges with enthusiasm Honest & Ethical - Integrity is at the core of your work Friendly & Professional - You're approachable, courteous, and respectful Organized & Detail-Oriented - You keep things running smoothly LHR's Core Competencies Accountability Adaptability Enthusiasm Interpersonal Savvy Safety Awareness Tolerance Strong Oral Communication Accuracy in Work Bonus: Bilingual - Spanish-speaking candidates encouraged to apply! Physical Requirements Activity Frequency Standing / Walking Constantly Sitting Occasionally Reaching, Handling, Fingering Frequently to Constantly Bending / Squatting / Kneeling Occasionally Lifting / Carrying up to 50 lbs Occasionally Pushing / Pulling up to 40 lbs Occasionally Work Environment Fast-paced front office environment with frequent interactions and distractions Must be available for varied shifts, including weekends and holidays Ready to Join Us? If you're ready to bring your smile, service skills, and passion for hospitality to a company that values your growth-we want to hear from you!
- ...Guest Service Agent The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. Essential Duties And Responsibilities: Operate the front desk...SuggestedWork at officeShift work
$20 per hour
Hello! I am a business owner in beautiful Ocean City, Maryland, and I am currently on the lookout for a reliable and detail-oriented housekeeper to assist with maintaining my home. I offer an hourly rate of $20 for the right candidate. The primary duties will include thorough...SuggestedHourly payPart time- ...Room Attendant Ocean City, Maryland The Room Attendant ensures the cleanliness and tidiness of guest rooms and public areas, contributing to a welcoming and sanitary environment for guests. This role is responsible for cleaning, organizing, and maintaining guest...SuggestedFlexible hoursWeekend workAfternoon shift
$15 - $17.5 per hour
...of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations,... ...procedures. Removes soiled linen and trash from the pool side and other service areas and takes to appropriate locations in the prescribed...SuggestedHourly pay- ..., storage spaces, and administrative areas to ensure a pleasant guest experience. This role supports the housekeeping team by delivering... ...Functions and Duties: Provide professional and courteous service at all times. Clean and maintain all public areas, storage areas...SuggestedFlexible hoursAfternoon shift
$15 - $18.5 per hour
...of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations,... ...our resort or hotel operations Acts as the site liaison for the services and sales center Works collaboratively with any resort associates...Hourly payShift workNight shift- ...offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career. The Marina... ...care we take with our hotels as well as for the owners, the guests and associates alike. We know we work in an increasingly competitive...Work from homeFlexible hours
$18 per hour
.... Work with an awesome team while ensuring a good time for our guests. This is a full time, year around position with an excellent compensation... ...environment where the flawless delivery and execution of service excellence is paramount. Performs public service cleaning...Hourly payFull timeFlexible hoursNight shiftAfternoon shift$16 per hour
.... Work with an awesome team while ensuring a good time for our guests. This is a full time, year around position with an excellent compensation... ...environment where the flawless delivery and execution of service excellence is paramount. Performs public service cleaning...Hourly payFull timeFlexible hoursNight shiftDay shiftAfternoon shift- ...1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading...Seasonal work
$18 - $20 per hour
...responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.Essential Functions...Work at officeLocal areaNight shift- ...Stonebridge Hospitality Management - - Responsibilities: Greet, register, and assign rooms to hotel guests; Balance daily receipts and revenues, conducting income audits on posted revenues; Assist guests with check-out processes, reviewing accounts and resolving discrepancies...Night shift
- ...auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Night Auditor position is responsible for consistent, professional, friendly and engaging service...Temporary workWork at officeFlexible hoursShift workNight shiftWeekend work
- ...allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience. As a Host, your primary responsibility is to exceed guests' expectations...
$15 per hour
...the first impression of the restaurant and the gatekeeper of the guest experience. In a high-volume, fast-paced tropical waterfront... ..., waiting areas, and menus are clean and organized. During peak service, hosts must make quick decisions about seating while maintaining...Hourly payTemporary workPart timeShift work- ...creates beautiful, simple food in clean, welcoming environments for guests to savor fresh fish and chef-driven specials daily. We offer... ...and leave our restaurants, and they are vital to a successful service. Our ideal candidate for a host is an energetic, knowledgeable,...
- ...ensuring a smooth overnight operation. The role involves managing guest check-ins and check-outs, balancing daily revenues, and... ...accurate guest records. Candidates should have strong customer service skills and proficiency in bookkeeping. This is an entry-level position...Part timeShift workNight shift
- ...quality in every detail. Our bar program plays a central role in the guest experience, providing handcrafted cocktails, refreshing island-inspired beverages, and attentive service in a welcoming atmosphere. We are seeking a professional, energetic Bartender who...Hourly payLocal area
- ...allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience. As a Busser, you'll enhance each Guest's Day with friendly, prompt, and attentive...
- ...experience. Known for its fresh seafood, elevated American cuisine, and polished service, 32 Palm serves breakfast, lunch, and dinner in a dynamic resort environment. The restaurant caters to hotel guests, vacationing families, and local patrons seeking quality cuisine and...Hourly paySeasonal workLocal area
- ...plates, utensils and drinkware to the kitchen to be washed, make sure diners' water glasses are full, and reset tables for the next service. Bussers/Food Runners help waiters and waitresses bring food out to a table, restock utensils, napkins and other dining room needs....
- ...unique dining experiences across our Kids' Beach, Main Deck, Tiki House, Boathouse, and Adult Beach areas. With seating for up to 700 guests, we're a bustling hotspot during peak season, and we're looking for hardworking, energetic bussers to join our team! Your Role...Seasonal workFlexible hoursShift workDay shiftAfternoon shift
- ...you should be committed to providing customers with excellent service. You should be positive, friendly, knowledgeable, and polite.... ...establishment with both indoor and outdoor seating. We look to give our guests a great family-friendly experience in a stylish atmosphere...Casual workLocal area
$15 - $17 per hour
...of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations,... ...foods and baked goods, including sandwiches. Ensures customer service stations are properly stocked with paper products or beverage preparation...Hourly payWeekend workAfternoon shiftEarly shift- Job Summary: Dishwashers at Burger King are tasked with cleaning dishes, kitchen utensils, and equipment, as well as assisting with basic food preparation as needed. Responsibilities: - Operate dishwashing machines to clean dishes, glassware, flatware, pots, and...
- ...by delivering food / bussing items to guests' tables in a timely manner. Essential... ...company's products, availability, specials, services offered, current & upcoming events, etc... .... The requirements listed below are representative of the knowledge, skill, and/or ability...
- ...back, high-energy hospitality that keeps guests coming back all summer long. The... ...upbeat, and professional food and beverage service while consistently following all company... ...-time visitors into lifelong fans Represent the de Lazy Lizard brand with energy, pride...Summer workImmediate startShift work
- ...Job Description Job Description Description: To provide exceptional dining room service by coordinating the guests’ experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House...
- ...team-driven role that fuels the entire guest experience for our 750 guests we seat at... ...and every plate that leaves the window represents our brand. The Cook is responsible for preparing... ...speed and accuracy during high-volume service Maintain strong ticket awareness and...Local areaImmediate startFlexible hoursDay shift
- ...empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision. JOB SUMMARY Exciting... ...exciting environment where the flawless delivery and execution of service excellence is paramount. Reviews and evaluates patron profiles...Work at officeFlexible hoursNight shiftAfternoon shift
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