Senior Customer Integration Engineer - Roche Cloud Platform AWS

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionAs part of the Roche Cloud Platform (RCP) AWS team, we provide the enterprise cloud foundation that empowers Roche's cutting-edge business units to innovate safely, efficiently, and at scale.The OpportunityAs a Senior Customer Integration Engineer, you will serve as the strategic bridge between Roche’s advanced Business Units (e.g., gRED/pRED Computational Science CoE) and our enterprise AWS Cloud Platform. You will act as the primary partner to translate business pain points into platform features, design integration patterns, and ensure internal teams maximize the platform's potential.Key Responsibilities:Integration & Best Practices: Lead end-to-end cloud integration for dedicated Business Units (BUs), serving as the primary "how-to" platform expert and defining team-wide integration patterns.Problem Solving & Continuity: Resolve highly ambiguous technical problems without standard pre-existing tools. Manage follow-the-sun production incidents handed off from alternate time zones.Stakeholder & Vendor Management: Partner directly with BU leadership and senior technical stakeholders. Coordinate with our Managed Service Provider (MSP) to drive incident resolution and platform satisfaction.Platform Strategy: Anticipate business shifts to influence the technical evolution and feature roadmap of the enterprise cloud platform.Who You Are:Experience: Extensive background designing and implementing enterprise cloud-based solutions, using automation and cloud-native patterns to solve high-impact architectural challenges.AWS Platform Mastery: Deep proficiency in multi-tenant AWS environments, landing zone deployment, account provisioning, security guardrails, and feature exposure.Infrastructure as Code (IaC): Advanced expertise in Terraform or AWS CDK, focusing on building sophisticated, reusable modules to minimize code duplication.Cloud Architecture: Solid understanding of AWS IAM (Permission sets, boundaries, Identity Center) and cloud networking (VPC, Transit Gateway, Direct Connect, Route53 profiles).DevOps & Development: Proficient with GitLab/GitHub, standard SDLC, CI/CD pipelines, and scripting (Python/Bash) with testing frameworks like Pytest.Leadership: Proven ability to mentor engineers, foster technical curiosity, and collaborate across geo-distributed teams.Preferred Qualifications:Architectural Frameworks: Proven execution using the AWS Well-Architected Framework.DevOps Innovation: Experience integrating AI agents or LLM-based tools to optimize DevOps workflows, documentation, or incident analysis.Operations & Agile: Experience with ITSM processes, blameless postmortems, and Agile methodologies (SAFe).Relocation benefits are not available for this posting.Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer.SummaryLocation: San Jose, Costa RicaType: Full time