Patient Access Associate - Emergency Department

Patient Access Associate For The Emergency Department

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Qualifications

Education/Certification:

• A High School degree or GED equivalent is required.
• Knowledge of medical insurance is helpful.
• Registration experience preferred.
• Exemplary customer service and English communication skills are a must.
• Able to multitask.
• Decision making skills.

Essential Duties and Responsibilities:

1. Accurately establishes patient account in a timely fashion, eliminating duplication of medical record numbers by linking the correct patient and unit number.
2. Completes demographic and financial information accurately in conjunction with Patient Access Department expectations while accurately determining the appropriate flow type in the Admissions registration system.
3. Obtains signature on authorization form for all types of registrations including observations and inpatients and explains all components of the form to the person signing.
4. Working knowledge of systems outside of ADT that are required to complete tasks.
5. Directs patients and visitors to appropriate locations within the hospital.
6. Completes registration process by producing registration form, admission plate and bracelet for registrant based on registration type.
7. Completes registration by assigning the correct physician(s), admit source and admit priority, as well as HIPAA specific information as evaluated through the auditing process.
8. Operates department specific equipment such as fax, copier, printer, and credit/debit machine.
9. Pre-registers patients for scheduled appointments by responding to pre-registration phone promptly, returning messages in a timely fashion, printing scheduled lists and initiating phone calls as evidenced by weekly audits.
10. Accurately performs the discharge function by entering an accurate diagnosis, disposition, referring out physician, discharge time, including time seen by triage, time placed in room, and time seen by physician.
11. Reconciles charges for the ED professional and facility component provided to Hartford HealthCare by the coding vendor and closes out month without delay.
12. Reports discrepancies and/or issues immediately to the Manager of Patient Access such as accumulative missing records as evidenced by the weekly suspend report and works collaboratively with the Vendor, HIM, ED/PC physicians and nursing to resolve.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.