GENERAL MANAGER

General Manager

Do you have a passion for coffee, customer service, and people? Are you a highly motivated leader and problem solver with a goal-oriented growth mindset able to coach and develop others personally and professionally? If this sounds like you, we'd love for YOU to join the Scooter's Coffee team as a General Manager!

Coffee experience is not required; however, some Quick Service Restaurant (QSR) management or other food/beverage management experience is. Our training programs are comprised of video, instructor-led, and hands on experiences, and we are continually learning and developing. We hire character and train for skill, and if you have the right character, values, and mindset, we can develop an amazing leader! Does this interest and is this YOU?

Your Daily Grind

• Completion of Manager-In-Training (MIT) Program. During this 6-week program, a combination of self-directed, classroom, and hands on learning will be provided as preparation to effectively manage all staff and store operations. Participate in on-going leadership and other training programs as required
• Ensure operational excellence to Mile 40 and Scooter's Coffee standards, upholding our Mission Statement and Core Values, while holding your team of leaders and baristas accountable to the same
• Hire, train, develop, and retain a team of strong leaders and baristas
• Determine daily and weekly staffing requirements, create work schedules, conduct job interviews, and make hiring/termination decisions
• Effective management of all inventory, cost of goods, and labor resources and budgets
• Work in store daily identifying culture and/or operational challenges coaching to correction and development
• Contribute to setting team goals and accountability for focus and effort of team in achieving goals
• Contribute toward store profitability and growth by proactively seeking opportunities to increase sales working collaboratively as necessary with ownership and other management to put strategic action plans in place and drive execution
• Ownership in maintaining store appearance, cleanliness, and equipment. Ensure Pride of Place (POP) is maintained to standards
• Monitoring and responding to customer feedback submissions via various online and social media platforms
• Complete daily, weekly, and quarterly financial and other reports as required
• Monitor and maintain store and company budgets, utilizing tools and resources provided
• Assist in enhanced social media presence and followers working in collaboration as necessary with marketing, store ownership, and other support personnel and vendors
• Participate in various community engagement activities, events, and other marketing actions as requested to drive enhanced brand awareness and increased sales traffic to store location
• Final accountability for all store operations, team contributions, and performance

What You Bring to the Brew

• Proven high level performer with minimum two (2) years of QSR or other food and/or beverage management experience
• Ability to provide consistent and effective leadership and support to diverse team
• Ability to work a minimum of 40 hours per week with flexibility for more than 40 hours, mornings, nights, weekends, as required
• Develop and maintain expert knowledge and understanding of all operational aspects of our business, inclusive of all days and dayparts
• High level of self-awareness, self-motivation and ability to self-manage to work independently, consistently and reliably
• Competitive, goal-oriented, and continually seeking personal and professional development
• Exemplify persistence and grit; no goal is unattainable or challenge too large to overcome
• Leader by example. Actions speak louder than words
• Exceptional communication, interpersonal skills and an active listener
• Ability to effectively coach and foster personal and professional growth in others
• Pride and passion for the effort you bring, the work you do, and the brand/team you represent
• Positive team-first, team-centric leadership mindset
• Strong analytical, critical thinking, and problem-solving skills
• Exceptional time management, organization, and administrative skills
• Plan and process oriented with highest levels of attention to detail. Understanding how and why "the little things" matter
• Ability to be proactive in assessing business/operational needs and implement strategic action plans to address
• Flexibility to adapt to change and thrive in it
• Coachable and always willing to improve
• Ability to work and coach in fast-paced store operations environment, with ability to multi-task and teach
• Comfortable with email, Excel, Word, PDFs, and Google Office Suite (Sheets, Docs, Forms, etc.)
• Ability to travel locally, regionally, and nationally as necessary

Why You'll Love Working With Us

• Welcome to the family! We are local, family-owned and operated. You will know the owners by name, and they will know yours. (in a good way)
• We are serious about our work, but as serious about having fun! Think of us as a tight-knit family that loves to win together. You will find a team-first vibe here where everyone has your back, celebrates your wins, and keeps the energy high every single day
• Level Up: Expand your toolkit with regular management, leadership training, and team-building activities
• We are going places, and we want you in the front seat! We are a fast-growing regional and national brand, which means the sky's the limit for your career. If you have drive and ambition, we have limitless personal and professional growth opportunities to match
• The Green: Highly competitive base salary with bi-annual performance reviews and pay increase opportunities
• We love to celebrate you! Around here, hard work comes with serious rewards. You will unlock monthly and quarterly sales incentives, scoop up sweet bonuses on your work anniversary and birthday, and even get paid to learn with our development bonus programs
• Time to Unwind: Recharge your batteries with paid time off and we continually strive to provide coaching and resources enabling healthy work/life balance
• Live the brand, on us! Get ready for awesome on-shift freebies and a killer employee discount that covers everything we make—drinks, food, retail, and merch. Consider your caffeine addiction officially funded
• Free Tuition: Advance your education (or your family's) with tuition assistance programs through Bellevue University
• Optional health and dental programs

Disclaimer:

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.