Field Service Supervisor

Job Title

Provides technical support, and job site leadership to assure a competent, highly qualified workforce. Redeems customer commitments in a professional, high-quality, and timely manner. In addition to the responsibilities of being a technician, this role also encompasses supervisory and training duties to enhance team performance and safety.

Essential Duties and Responsibilities

• Assist field technicians with technical questions and concerns.
• Escalate field concerns to Tech Manager, Service Manager immediately.
• Assist with any parts ordering questions.
• Provide training on COINS system to new field technicians.
• Monitor and enforce adherence to company safety policies and procedures, ensuring all technicians use personal protective equipment (PPE) correctly.
• Encourage safe work practices and behaviors among technicians, fostering a positive safety culture within the team.
• Keep technical knowledge up to date regarding equipment and concepts.
• Problem solve to determine when equipment can be repaired or needs replacement.
• Read applicable manuals to stay current with new products and techniques.
• Directly supervise Installers/Service Representatives Trainees and Maintenance Representatives.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including training employees; planning, assigning, and directing work; input on appraising performance; addressing complaints and resolving problems.
• Other duties and responsibilities as assigned.

Experience

• High school diploma or equivalent
• Three to five years of related supervisory experience and/or training; or equivalent combination of education and experience.
• Competent understanding of mechanical systems.
• Ability to identify problems and propose cost-effective solutions.
• A valid state driver's license or ability to obtain one by the start of employment.

Physical Demands

• Work is mostly performed in an outdoor setting, with some tasks in an office environment.
• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
• Regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Frequently required to stand and talk or hear, walk, sit, climb or balance, stoop, kneel, crouch, or crawl, and smell.
• Must be able to climb ladders and work at heights.
• Occasionally lift up to fifty (50) pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Normally works in outside weather conditions, near moving mechanical parts, and in high, precarious places.
• Exposure to wet and humid conditions, airborne particles, and confined spaces.