Out of the Darkness Walker Coach

Out of the Darkness Walker Coach

Department:

Development

Senior Manager, Out of the Darkness Overnight Walk

7

n /a

Non-Exempt

Senior Manager, Out of the Darkness Overnight Walk

March 2026

JOB PURPOSE or JOB SUMMARY:

The Out of the Darkness Walker Coach is the front-line customer relations representative for the Out of the Darkness Walk series, and is responsible for meeting and exceeding recruitment, retention, and fundraising goals. The Walker Coach works under the supervision of the Senior Manager of the Out of the Darkness Overnight Walk.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Work closely with Out of the Darkness Overnight Walk participants to increase fundraising and retention outcomes by providing excellent customer service, and technical, fundraising, training, and event support
• Conduct sales communications with the goal of converting leads (RFIs) to walk The Overnight using designated sales procedures and protocols
• Host fundraising workshops and informational meetings (via phone, webinar, and in-person)
• Oversee all Overnight Training Walks
• Oversee Overnight Teams Program
• Work with the Senior Walker Coach to develop and implement social media content and editorial calendars
• Assist in logistics to help walk events run smoothly from start to finish
• Assist the Out of the Darkness Community Walks and Community Fundraising team to increase fundraising and retention outcomes by providing excellent customer service, and technical, fundraising, training, and event support
• Performs other duties as assigned

Note:

• An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS:

Education High School Diploma

Experience and/or Training Proficiency in Microsoft Office Suite (particularly Word and Excel), Google Drive Suite, and Customer Relationship Management (CRM) database systems; Comfortable conducting internet research; Basic HTML & web editing

PREFERRED QUALIFICATIONS:

Education Bachelor’s Degree

Experience and/or Training Proficiency in Microsoft Office Suite (particularly Word and Excel), Google Drive Suite, and Customer Relationship Management (CRM) database systems; Comfortable conducting internet research; Basic HTML & web editing

OTHER SKILLS and ABILITIES:

• Excellent verbal, written, and interpersonal communication skills
• Demonstrated leadership, customer service, project management, and sales abilities
• Highly organized and detail oriented
• Ability to maintain confidentiality
• Flexible and easily adaptable to change

PHYSICAL AND MENTAL DEMANDS:

• While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

• The physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light lifting (occasional lifting of 25 lbs or more) on-event requires heavier lifting and extended periods of standing

WORKING ENVIRONMENT:

This is a fully remote position with travel to the Overnight event and on occasion to the National Office in NYC. Resources will be provided in establishing a home office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.