ERP/CRM Consultant

We are looking for an ERP/CRM Consultant to partner with business teams and delivery stakeholders in Glendale, California to shape effective Salesforce solutions. This Long-term Contract position focuses on evaluating operational needs, defining clear functional expectations, and helping Agile teams deliver business-aligned outcomes. The role is ideal for someone who can connect business priorities with platform capabilities across the full solution lifecycle.Responsibilities:• Facilitate discovery sessions with stakeholders to uncover business goals, pain points, and functional needs related to Salesforce initiatives.• Examine existing workflows and map improved future-state processes that support operational efficiency and business value.• Convert business input into well-defined functional specifications, user stories, and measurable acceptance criteria for delivery teams.• Partner with technical resources and product leadership to guide solution design, platform configuration decisions, and feature prioritization.• Maintain and organize product and sprint backlogs to ensure work items are clear, actionable, and aligned with project objectives.• Take part in Agile ceremonies, including sprint planning, backlog refinement, review sessions, and retrospectives, to support continuous progress.• Provide ongoing clarification to development and QA teams so that requirements are accurately understood and implemented.• Assist with functional testing, issue triage, resolution tracking, release readiness activities, and stakeholder demonstrations.• Work closely with business partners to confirm that delivered capabilities meet intended goals and support adoption through clear documentation.