Bridge Housing Operations Manager

Position Summary The Bridge Housing program is a new non-congregate bridge housing program that opened in late 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems. The Bridge Housing Operations Manager has primary responsibility for the daily operations of the Bridge Housing program in accordance with best practice standards of the profession, contract requirements, and all agency practices and procedures. The Bridge Housing Operations Manager leads an operations team of approximately 16 FTEs – coordinating and implementing operational policies and procedures, staffing schedules, operations trainings, operations collaboration with case management and medical respite teams, and other task for the smooth operation of the Bridge Housing Program. The Bridge Housing Operations Manager will also coordinate with other partners responsible for property management and maintenance, janitorial services, security services, and food delivery. Requirements Essential Functions Critical functions that the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation. Overall Be a leader who energizes the Bridge Housing operations team about the vision of MK and Bridge Housing, promotes Miriam’s Kitchen’s values, and facilitates communication across the Bridge Housing program. Support strong organizational culture and health. Actively look for ways for the Bridge Housing program to improve operational processes and better meet residents’ needs. Actively participate in Miriam’s Kitchen leadership efforts to contribute to the culture and effectiveness of Miriam’s Kitchen as a whole. Program and Staffing Lead, coordinate, and supervise the daily operations processes for the Bridge Housing program. Manage staffing for the Bridge Housing operations team – approximately 16 FTEs at full program capacity. Create an environment for Bridge Housing operations staff with clear goals, a focus on strategic results, adequate training, and a positive, supportive culture that promotes effective teamwork. Manage the recruitment and selection of staff in collaboration with the HR team. Supervise three Assistant Shelter Operations Managers, as well as any other assigned program staff and volunteers. Developing, coordinating, and implementing Bridge Housing operations policies and procedures. Developing and managing staffing schedules for operations staff. Collaborate to design and implement appropriate trainings as needed for operations staff with external and internal stakeholders. Manage operations, collaboration with case management and medical respite teams, and other tasks for the smooth operation of the Bridge Housing Program. Collaborate to design and implement appropriate Bridge Housing operations processes for contract compliance, including required reporting. Coordinate and oversee the maintenance of program facilities and equipment in accordance with relevant health, fire, and safety codes. Coordinate with other partners responsible for property management and maintenance, janitorial services, security services, and food delivery. Maintain regular communication with the Director of Bridge Housing on issues involving the community, program, clients, and other stakeholders. Develop a positive rapport with residents through routine contact and communication. Collaborate with the Director of Bridge Housing and other Bridge Housing team members to effectively and empathically respond to resident crises that arise. Create and monitor systems to evaluate, review, and improve practices and procedures for program operations and client satisfaction. Participate in program team meetings, agency staff meetings, trainings, and supervision meetings as required and requested per contracts. Build and maintain quality working relationships with colleagues, external and internal stakeholders. Ensure monthly reports per contract are completed and sent to contract funders (ex., Fire drills, supervisor reports, data reports). Maintain flexible hours to be available for evenings, meetings, events, and grievance follow-ups as needed. Maintain availability for on-call shifts according to shared on-call schedule. Adhere to agency policies and procedures. Drive occasionally. Exposure to bloodborne pathogens and infectious diseases consistently. Distinguish smell/temperature frequently. Other duties as assigned. Nonessential Functions Functions that do not fundamentally alter the position. Competencies COMPETENCY: Leadership KEY ACTION: Use your leadership style to clearly communicate the vision of the program, care for staff and residents, and align stakeholders with the program’s vision. COMPETENCY: Project Management KEY ACTION: Effective project management of multiple essential activities of Bridge Housing – operations processes, staff schedules, compliance, etc. Effectively delegate tasks and track progress. Multi-task with strong organizational skills in a complex environment. Strong administrative, management, and negotiating skills. COMPETENCY: People Management KEY ACTION: Create an environment for program staff with clear goals, a focus on strategic results, adequate training, and a positive, supportive culture that promotes effective teamwork. COMPETENCY: Strategic vision and implementation KEY ACTION: Implement the vision and strategy for a large operations team, actively look for ways to improve or grow to better reach goals and meet residents’ needs. COMPETENCY: People and communication skills KEY ACTION: Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution. COMPETENCY: Cultural competence KEY ACTION: Strong Cultural competence, including excellent interactions and communication ability with a diverse population. COMPETENCY: Independence KEY ACTION: Ability to work independently. Critical thinking and problem-solving skills. Ability to make independent decisions with diverse situations within tight time constraints. COMPETENCY: Collaboration KEY ACTION: Team player with excellent interpersonal skills. Ability to collaborate and coordinate with a variety of teams within the program, within Miriam’s Kitchen, and with external partners. Qualifications Experience, education, certifications, skills, etc., the individual who holds or desires the position must have to perform the essential functions of the position. Minimum Qualifications 2+ years of experience managing shelter or other residential programs 2+ years of supervisory experience in the human services field Bachelor's degree (or 5+ years experience in homeless services can be accepted in lieu of a 4-year degree in combination with other education) Desired Qualifications Experience working with vulnerable populations and the related issues of mental illness, substance use, and trauma is strongly preferred. Knowledge of issues facing vulnerable populations, such as people experiencing homelessness. Knowledge of the District’s Housing Continuum. Knowledge of the District’s Housing First Model. Knowledge of HSRA regulations and DHS policies and procedures. Basic computer skills in MS Office Software, web browsing and navigation of MS Windows platform. Familiarity with DC’s Homeless Management Information System (HMIS). Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity. Physical/Mental Demands Physical Demands - Regularly required to sit; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds. Mental Demands - Ability to communicate (written and spoken) effectively in English is required. Travel Demands This position occasionally requires local travel between Miriam's Kitchen and partner sites. Where the need arises for business travel, appropriate compensation will be provided. Additional Information In-person work schedule. After-hours project work and representing Miriam’s Kitchen at community events is sometimes required. This position occasionally requires local travel between Miriam's Kitchen and partner sites. All Miriam’s Kitchen employees are required to complete or provide proof of former completion of contract mandatory trainings and pursue re-certification (CPR, First Aid, CPI are examples) before the expiration date of their completion. Quality Expectations Practices reflect Miriam’s Kitchen’s vision, mission, and values. Interactions are timely, responsive, and courteous. Actively engages in problem solving. Responds to client grievances. Identifies priority concerns. Seeks resolutions to conflicts. Shows respect and sensitivity for each person’s individuality and preferences of the people that we serve. Promotes and/or protects each person’s rights, privacy, and confidentiality. Works collaboratively with others to accomplish goals/tasks. Provides support to staff and the individuals receiving services and in accomplishing personal goals. Partners with others to pursue outcomes identified by individuals. Provides or facilitates the services each person identifies as needed or desirable. Demonstrates a commitment to high-quality and responsive service. Sets goals for work tasks and uses strategies to effectively meet goals. Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement. Meets productivity standards. Is organized, efficient, and effective. Is responsive, flexible, reliable, and dependable. Offers and accepts constructive feedback, encourages and supports others. #J-18808-Ljbffr Miriam's Kitchen