Maintenance Supervisor - The Exchange at Gateway

Job Description

Job Description

ABOUT QUALITY MANAGEMENT GROUP: 

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Maintenance Supervisor is responsible for:

• Timely coordination, execution and thorough documentation of completion of all interior and exterior home repairs. This includes physical systems maintenance, monitoring and forecasting physical interior and exterior components of the home.
• Administrative accountability includes use of mobile and fixed computerized applications to ensure that work assignments, progress, forecast, and history is thoroughly and timely documented to support fiscal goals of the property.
• Direct supervision of Maintenance Technician. Accountable for property maintenance and maintaining operations within parameters of the property budget relative to Repairs and Maintenance, Unit Replacement, Contracted Services, and Capital Repairs categories.

The Maintenance Supervisor reports to the Community Manager. The reporting hierarchy may also include management under a Senior Community Manager, Regional Manager and/or the Director of Operations.

ESSENTIAL RESPONSIBILITIES

Property Operations

• Responsible for maintaining all areas of the home location in a safe, clean, and attractive manner.
• Responsible for identifying, documenting, and repairing health and safety risks at each home location.
• Responsible for identifying, documenting, and coordinating complete, correct, and timely repairs to exterior and interior of home where third-party vendor participation is required.
• Responsible for recording, tracking, assigning, and completing Yardi work orders on common areas and within residential units within established completion timelines.
• Responsible for maintaining company work van and storage areas in clean and organized manner, and equipment in good condition.
• Maintain appropriate level of inventory relative to budget, using purchase orders appropriately.
• Schedule and complete and/or assist in the turning of vacant homes prior to resident occupancy.
• Coordinate with the Community Manager and perform annual home inspections.
• Assist with preparing scopes of work for outsourcing third-party repair projects.
• Participate in forecasting and scheduling short- and long-term capital repair needs of the home.
• Maintain up-to-date knowledge regarding current contracts with vendors and suppliers.
• Responsible for after-hour, weekend, and holiday emergency repair needs.
• All other duties as assigned.

Compliance

• Participation in all maintenance projects and training classes as directed.
• Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments.
• Maintain, monitor and promote a safe work environment.

Financial

• Utilize company established protocols to forecast and maintain parts and supplies inventory.
• Understand budget and applies expense control of home Repairs and Maintenance, Home Vacancy Turns, Contracted Services and Capital Repair budget categories.

Human Resources

• Directly oversee the activities, including training recommendations and requirements of the Maintenance Technician who reports to the Community Manager.
• Participate in hiring recommendations.
• Manage and submit personal time and expenses daily to the Supervisor.
• Must possess a valid California Driver License
• Maintain positive relationships with internal departments.
• Authorized to work in the United States for any employer

Customer Service

• Respond to Community Manager on all resident complaints in a timely and professional manner.
• Create an environment of preservation and appeal based on clean and presentable setting that is consistent and noticeable to the resident(s).
• Maintain a presentable and professional attire that is representative of the company standards by wearing the company issued Quality Management Group uniform.

Community Relations

• Assist Community Manager with ongoing positive relationships with residents and external agencies as directed.
• Assist Community Manager with various Resident Programs, including those related to preservation and upkeep of homes.

General

• Must attend Company sponsored events that relate to the development of the team, which, from time to time may include travel and overnight stays at locations away from the employee’s home.
• May be required to work at different locations, including multi-family. 
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
• Maintain organized company tools inventory related to performing general maintenance and facilities upkeep as outlined in Essential Skills.
• Coach indirect reports in the betterment and advancement of essential skills.
• Working on-site is an essential function of the position.
• Other duties as requested.

ESSENTIAL SKILLS

• Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers
• Clear communication both written and oral including diplomacy and discretion
• Must have a strong work ethic and positive attitude
• Ability to build external relationships while positively promoting the organization
• Excellent time and project management skills with the ability to organize and prioritize tasks
• Relate to others beyond giving and receiving instructions
• Handle high stress situations effectively
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance
• Thrive in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail
• A passion and strong understanding of our industry and our business mission
• Must be able to read and speak English in order to effectively communicate between the Community Management team, residents, and between co-workers and supervisors.
• Basic Math Skills
• Must be a problem solver with ability to identify and resolve problems, gather and analyze information, develop alternative solutions and execute resolutions in a timely manner. Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.
• Perform repairs, train and demonstrate proficient command of carpentry, plumbing, painting, electrical, masonry, drywall, fencing, concrete, appliance repair and some HVAC.
• Set up and operate appropriate equipment, machines and tools according to the specification provided by the manufacturer. 
• Demonstrate knowledge regarding water and gas meter shutoffs and sewer cleanouts for common areas and individual units.
• Ability to work independently and to supervise teams.
• Apply OSHA and SDS protocols and promote adherence to indirect reports to corporate safety requirements including conducting safety meetings, maintaining required safety documentation and ensuring equipment and systems are functional and safe
• Demonstrate knowledge of EEO and fair housing policies; Show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce.
• Other duties as may be needed relevant to facilities management.

EXPERIENCE

• Minimum of a high school education or equivalent.
• Minimum five to seven years related maintenance experience and/or training, or equivalent combination of related experience and education.
• Thorough knowledge and understanding of Fair Housing and Harassment Awareness policies.
• Proficiency in both verbal and written communication and computer skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the Essential Responsibilities outlined above and the Physical Demands outlined below.

• Exposure to various types of weather conditions and temperatures, including warm, hot and cold temperatures
• Exposure to various noise levels ranging from moderate to loud
• Regularly required to use hands to grip, handle and control hand and power tools.
• Required to frequently move about the property, including offices, utility rooms, storage rooms, unit interiors and rooftops.
• Must occasionally lift/move up to 50 lbs. and climb, balance, stoop, kneel, crouch and/or crawl.
• Operate computer and office equipment and handheld devices with hands and voice.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors and owners both, in person and via telephone.

Company Description

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live, it’s a home.

And here – it’s good to be home.

Company Description

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.\r\n\r\nQuality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.\r\n\r\nAt Quality Management Group, we know that it is more than just a place to live, it’s a home.\r\n\r\nAnd here – it’s good to be home.